Customer Service Representative

BLR Logistiks (i) Limited; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

BLR Logistiks (i) Limited in Navi Mumbai is seeking an experienced logistics professional to coordinate international transportation operations and manage major accounts with high shipment volumes. The role involves tracking import/export shipments, coordinating with shipping lines, airlines, overseas agents, and customs brokers, and handling shipping and customs documentation.

You will monitor service levels, ensure compliance with trade regulations and Incoterms, and maintain ERP records for

Qualifications

• Experience in major account handling and customer relationship management.
• Strong knowledge of international transportation.
• Hands-on experience with ERP software.

Responsibilities

• Coordinate international transportation operations.
• Manage major/key accounts with high shipment volumes.
• Track import/export shipments and provide timely customer updates.
• Coordinate with shipping lines, airlines, overseas agents, transporters, and customs brokers.
• Handle shipping and customs documentation
• Resolve shipment issues, delays, and customer escalations.
• Ensure compliance with international trade regulations and Incoterms.
• Maintain shipment, billing, and customer records in ERP systems.
• Monitor service levels and customer satisfaction.

Skills

Major accounts

Customer relationship management

ERP software

Tools

ERP software

Job description

Role & responsibilities

• Coordinate international transportation operations.
• Manage major/key accounts with high shipment volumes.
• Track import/export shipments and provide timely customer updates.
• Coordinate with shipping lines, airlines, overseas agents, transporters, and customs brokers.
• Handle shipping and customs documentation
• Resolve shipment issues, delays, and customer escalations.
• Ensure compliance with international trade regulations and Incoterms.
• Maintain shipment, billing, and customer records in ERP systems.
• Monitor service levels and customer satisfaction.

Preferred candidate profile

• Experience in major account handling and customer relationship management.
• Strong knowledge of international transportation.
• Hands-on experience with ERP software.
• Strong communication, coordination, and problem-solving skills.
• Proficiency in MS Excel and reporting tools.