Information Technology Executive

Mployee.me; Bengaluru; On-site; INR 350,000 - 650,000; Full time

Job summary

Vidyashilp University in Bengaluru is seeking an IT Executive to manage the institution's IT infrastructure for students, faculty, staff, and classrooms. The role covers desktop support, network administration, AV systems, surveillance, information security, asset management, and event support.

You will coordinate with vendors, ensure system availability, and assist in security, patching, and onboarding processes.

Qualifications

• Bachelor or Diploma in IT/CS or related field.
• 2–5 years in IT Support or Infrastructure Operations.

Responsibilities

• Provide IT support for desktops, laptops, printers, software, email, and Microsoft 365.
• Manage user accounts, access permissions, and onboarding/offboarding processes.
• Maintain LAN, Wi-Fi, VPN, and network devices; monitor system availability.
• Support AV systems in classrooms and auditoriums; assist during events.
• Manage CCTV, biometric attendance, and access control systems.
• Support endpoint security, antivirus management, and system patching.
• Maintain IT hardware, software, licenses, AMCs, and asset lifecycles.
• Provide IT support for exams, admissions, conferences, and events.

Skills

IT Support

Network Admin

AV Systems

Information Security

Asset Management

Vendor Coordination

Education

Bachelor's degree in IT/CS or related

Diploma in IT/CS or related

Tools

Microsoft 365

Job description

Job Summary

The IT Executive will be responsible for the institution IT infrastructure, ensuring seamless technology services for students, faculty, staff, classrooms, laboratories, and administrative functions. The role includes desktop support, network administration, AV systems, surveillance, information security, asset management, event support, and vendor coordination.

Key Responsibilities

Desktop & User Support

Provide IT support for desktops, laptops, printers, software, email, and Microsoft 365. Manage user accounts, access permissions, and IT onboarding/offboarding processes. Resolve user issues and service requests within defined timelines.

Network & Infrastructure

Maintain LAN, Wi-Fi, internet, VPN, and network devices. Monitor system availability and troubleshoot network connectivity issues. Coordinate with ISPs and service providers to ensure uninterrupted network services and uptime.

AV & Classroom Technology

Support smart classrooms, projectors, interactive panels, video conferencing systems, and auditorium AV equipment. Ensure the readiness of classrooms, meeting rooms, and event spaces. Provide technical support during academic sessions, meetings, and institutional events.

Surveillance & Security Systems

Manage CCTV, biometric attendance, and access control systems. Monitor system performance and coordinate preventive maintenance to ensure reliable operation. Facilitate the retrieval of CCTV recordings based on approved requests and institutional requirements.

Information Security

Support endpoint security, antivirus management, system patching, and access control measures. Ensure compliance with IT and information security policies. Identify, report, and assist in managing information security incidents.

Asset & Vendor Management

Maintain an inventory of IT hardware, software, AV, and network assets. Track software licences, warranties, Annual Maintenance Contracts (AMCs), and asset lifecycles. Coordinate procurement, repairs, replacements, and vendor support activities.

Event & Operational Support

Provide IT support for examinations, admissions, conferences, workshops, convocations, and other institutional events. Ensure the uninterrupted availability and smooth functioning of technology services during critical academic and institutional activities.

Qualification & Experience

• Bachelor & Degree/Diploma in IT, Computer Science, Electronics, or related discipline.
• 2-5 years of experience in IT Support or Infrastructure Operations.

Core Competencies

Desktop Support Microsoft 365 Network Administration AV Systems CCTV & Access Control Information Security IT Asset Management Vendor Coordination Incident & Service Management Effective Communication Skills

Regards,

Vidyashilp University

Official Website: https://vidyashilp.edu.in/