Executive - IT

Excelsis Group; Pune District; On-site; INR 400,000 - 600,000; Full time

Job summary

Excelsis Group is seeking an IT Support & Desktop Administrator in Pune to handle laptops, desktops, OS, and business applications. You will configure devices, manage Microsoft 365 tools, and support coordination for onboarding and asset management.

Responsibilities include troubleshooting network, VPN, and connectivity, maintaining IT infra, and ensuring security/compliance while guiding users through standard tools and processes.

Qualifications

• 3–5 years of IT support and desktop administration experience.
• Bachelor’s degree or Diploma in Computer Science or a related discipline; industry certifications are a plus.
• Good troubleshooting knowledge of Windows laptops/desktops, printers and common user issues.
• Proficient with Outlook, Teams, SharePoint, OneDrive and Office applications; basic user/admin access.
• Basic understanding of TCP/IP, DNS, DHCP, LAN, Wi‑Fi, VPN and connectivity troubleshooting.
• Awareness of endpoint security, patches, backups and data protection; escalate security concerns promptly.
• Experience with ticketing, asset inventory, onboarding/offboarding, vendor coordination and IT documentation.
• Interest in AI productivity tools or workflow automation is a plus; willingness to learn enterprise AI tools.
• Strong verbal and written communication; ability to explain tech to non-technical users.
• Customer-focused, disciplined, detail-oriented with ownership until issue closure.

Responsibilities

• Provide timely IT support for laptops, desktops, OS, business apps, printers and login issues.
• Install, configure and troubleshoot desktops/laptops, drivers, antivirus and peripherals; coordinate repairs.
• Support Outlook, Teams, SharePoint, OneDrive and Office apps; assist with basic admin tasks.
• Prepare devices/accounts for new hires; recover assets and enforce access controls during separations.
• Monitor and troubleshoot basic LAN/WAN/Wi‑Fi and VPN issues; coordinate with providers for complex incidents.
• Maintain office/plant IT infra including switches, access points, UPS, video conferencing and CCTV.
• Log requests/incidents, follow escalation procedures and close tickets with documentation.
• Maintain asset records: laptops, desktops, printers, network devices, software and licenses.
• Follow endpoint protection, patching, backups and data-protection requirements; escalate security events.
• Perform scheduled system-health and infrastructure checks; escalate failures promptly.
• Coordinate with vendors for warranty support, AMCs, consumables and on-site visits.
• Maintain IT SOPs, guides and logs for traceability of routine activities.
• Provide IT support to office and manufacturing users, ensuring connectivity and application access.
• Assist in AI tool adoption and workflow automation within security guidelines.
• Guide staff on best practices for applications, collaboration tools and cybersecurity.
• Identify recurring issues and opportunities to standardize configurations and reduce manual work.

Skills

IT support

Desktop administration

Microsoft 365

Networking basics

Troubleshooting

Communication

Onboarding/offboarding

Vendor coordination

Security awareness

Education

Bachelor’s or Diploma in CS or related

Microsoft/Azure Fundamentals

CCNA/CompTIA/ITIL certifications

Tools

Microsoft 365 suite

DNS/DHCP/TCP/IP

VPN

Office apps (Outlook/Teams/SharePoint/OneDrive)

Asset/inventory system

Job description

Responsibilities

• Provide timely support for laptops, desktops, operating systems, business applications, printers, peripherals, login issues, email, collaboration tools and day-to-day user technology requirements.
• Install, configure and troubleshoot desktops/laptops, approved software, drivers, antivirus, printers, mobile devices and accessories. Coordinate repairs and replacements where required.
• Support Outlook, Teams, SharePoint, OneDrive and Microsoft Office applications, including basic user administration, access, permissions, synchronisation and collaboration issues.
• Prepare devices and approved accounts for new employees, maintain handover records, recover company assets and support timely disabling of access during employee separation.
• Monitor and troubleshoot basic LAN, WAN, Wi-Fi, internet and VPN issues, and coordinate with service providers or senior IT resources for complex incidents.
• Assist in maintaining switches, access points, UPS, meeting-room/video-conferencing equipment, CCTV/access-control technology and other office/plant IT infrastructure as assigned.
• Log requests and incidents, record actions, keep users updated, follow escalation procedures and ensure closure evidence. Highlight recurring issues for root-cause review.
• Maintain accurate records of laptops, desktops, printers, network devices, accessories, software and licences, including allocation, stock, warranty, movement, repair and return status.
• Follow and support endpoint protection, patching, password/access, antivirus, backup, data-protection and incident-reporting requirements. Escalate suspicious activity or security concerns immediately.
• Perform assigned backup, system-health and infrastructure checks according to defined schedules and promptly elevate failures or abnormal conditions.
• Coordinate with approved vendors for warranty support, repairs, AMCs, consumables, quotations, connectivity issues and onsite technical visits.
• Maintain user guides, asset records, configuration details, support logs and IT SOPs to ensure routine activities are documented and traceable.
• Provide IT support to office and manufacturing/plant users as required, and coordinate onsite resolution for connectivity, devices and approved business applications.
• Support approved AI and productivity tools, user enablement, prompt/knowledge libraries and simple workflow automation under defined company information-security and data-handling requirements.
• Guide employees on the correct use of standard applications, collaboration tools, cybersecurity practices and approved digital tools.
• Identify recurring user issues and opportunities to improve support, standardise configurations, reduce manual activity and enhance the employee technology experience.

Skillsets Required

• 3 5 years of relevant experience in IT support, desktop administration, Microsoft 365, basic networking and day-to-day IT operations.
• Bachelor s degree or Diploma in Computer Science or a related discipline. Microsoft, Azure Fundamentals, CCNA, CompTIA or ITIL certification will be an added advantage.
• Good troubleshooting knowledge of Windows laptops/desktops, standard business software, printers, peripherals and common user issues.
• Working knowledge of Outlook, Teams, SharePoint, OneDrive and Office applications, with exposure to basic user/access administration.
• Basic understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN and structured troubleshooting of connectivity issues.
• Awareness of endpoint security, antivirus, patching, access controls, backups, phishing/data-protection practices and timely security escalation.
• Exposure to ticketing, asset inventory, user onboarding/offboarding, vendor coordination, warranty/AMC follow-up and IT documentation.
• Interest in and basic exposure to AI productivity tools or workflow automation is preferred. The candidate should be willing to learn approved enterprise AI tools.
• Good verbal and written communication skills, with the ability to explain technical issues clearly, patiently and professionally to non-technical users.
• Customer-focused, disciplined, dependable, detail-oriented and responsive, with strong follow-up, problem-solving and ownership until issue closure.

Preferable Industry / Company

Candidates with experience in Engineering, Manufacturing, Industrial Equipment, Oil Gas, Energy, EPC, Automotive, Infrastructure, IT Services or other multi-location organisations with office and plant/site IT requirements will be preferred.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.