Information Technology Assistant Manager

Max Healthcare; Gurugram District; Sur place; INR 2 600 000 - 4 000 000; Plein temps

Résumé du poste

Max Healthcare in India seeks an Assistant Manager - Information Technology to oversee IT operations, lead strategic technology initiatives and drive project execution across HIS, EMR/EHR, telehealth, and infrastructure upgrades. You will coordinate with vendors, ensure regulatory compliance, and foster continuous improvement in hospital IT services.

Ideal candidates have 7-9 years of experience, with at least 2 years in a managerial role within healthcare IT, and hold Bachelors or Masters in

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• 7-9 years of experience with at least 2 years in a managerial role, preferably in healthcare.
• Strong knowledge of hospital information systems (HIS), PACS, LIS, EMR/EHR, cloud platforms, and IT infrastructure.
• Excellent project management skills (PMP/Prince2 preferred).
• Knowledge of ITIL framework (Certification is a plus).

Responsabilités

• Lead end-to-end IT projects including HIS, EMR/EHR implementation, telehealth platforms, and infrastructure upgrades.
• Develop detailed project plans, allocate resources, track milestones, and ensure timely and cost-effective delivery.
• Coordinate with cross-functional teams, vendors, and stakeholders to align technology initiatives with business goals.
• Ensure compliance with healthcare regulations, data security policies, and privacy standards.
• Establish proactive problem management practices and lead ITIL incident, problem, and change management processes.
• Minimize downtime and enhance system availability by driving permanent fixes over temporary solutions.
• Evaluate, recommend, and deploy new technologies supporting patient care, data analytics, automation, and efficiency.
• Lead digital transformation initiatives including cloud migration, AI/ML integration, and mobility solutions.
• Collaborate with clinical, administrative, and operational teams to gather IT requirements and deliver solutions.
• Manage relationships with external vendors, negotiate contracts, and ensure SLA adherence.
• Maintain IT compliance with NABH, HIPAA, and local regulations; ensure documentation, audits, and reporting.

Connaissances

Project management

Healthcare IT

Vendor management

ITIL knowledge

PMP/Prince2

Cloud platforms

HIS/PACS/LIS

EMR/EHR

Team leadership

Formation

Bachelors or Masters in CS/IT

Outils

HIS

PACS

LIS

EMR/EHR

Cloud platforms

IT infrastructure

Description du poste

I. JOB DETAILS

Job Title

Assistant Manager- Information Technology

Reporting Supervisor

Deputy General Manager– Hospital Operations

II. JOB PURPOSE

To oversee and managing IT operations, strategic technology planning, project execution, problem management, and the successful implementation of new technologies across the organization.

III. KEY RESPONSIBILITIES

Core Responsibilities

Project Management

• Lead and manage end-to-end IT projects including HIS, EMR/EHRimplementation, telehealth platforms, and infrastructure upgrades.
• Develop detailed project plans, allocate resources, track milestones, and ensure timely and cost-effective delivery.
• Coordinate with cross-functional teams, vendors, and stakeholders to align technology initiatives with business goals.
• Ensure compliance with healthcare regulations, data security policies, and privacy standards.

Problem Management

• Establish proactive problem management practices to identify root causes of recurring incidents and system issues.
• Lead the ITIL-based incident, problem, and change management processes.
• Minimize downtime and enhance system availability by driving permanent fixes over temporary solutions.
• Monitor system performance and take corrective action to resolve high-impact problems.

Technology Deployment & Innovation

• Evaluate, recommend, and deploy new technologies that support patient care, data analytics, automation, and operational efficiency.
• Lead digital transformation initiatives including cloud migration, AI/ML integration, and mobility solutions.
• Keep abreast of emerging trends in healthcare IT and translate them into strategic advantages.

Stakeholder & Vendor Management

• Collaborate with clinical, administrative, and operational teams to gather IT requirements and deliver solutions.
• Manage relationships with external vendors, negotiate contracts, and ensure SLA adherence.
• Ensure user satisfaction through structured feedback, training, and continuous improvement.
• Timely submission of provisions and bills for payment

IT Governance & Compliance

• Maintain IT compliance with standards such as NABH, HIPAA, and local healthcare regulations.
• Ensure proper documentation, audits, and reporting for IT systems.
• Maintain cybersecurity hygiene and enforce IT policies across all units.

IT Infrastructure

• Ensure optimum availability and functioning of IT infra for smooth functioning of hospital operations and patient care
• Set up new areas being operationalized as per need of the unit
• Be responsible for training and safety measures to ensure care of IT assets of the unit

IV. KEY PERFORMANCE INDICATORS

Measurable Deliverables

• Manager’s feedback
• User satisfaction / escalations
• Network efficiency

V. JOB REQUIREMENTS

Minimum Qualifications

Bachelors or Master’s degree in Computer Science, Information Technology, or related field.

Experience

• 7-9 years’ experience with at least 2 years in a managerial role, preferably in healthcare industry
• Strong knowledge of hospital information systems (HIS), PACS, LIS, EMR/EHR, cloud platforms, and IT infrastructure.
• Excellent project management skills (PMP/Prince2 preferred).
• Knowledge of ITIL framework (Certification is a plus).

Behavioural Skills

• Teamwork & Collaboration
• Strong Communication skills
• Understanding of the business
• Strong Decision making
• Result orientation
• Proactive & Self-motivated
• Good Interpersonal skills

Language Skills

English & Hindi

VI. KEY INTERACTIONS

Key Internal Contacts

• All Departments

Key External Contacts

• Maintenance - service provider