Assistant Manager - IT

Regency Hospital Company; Kanpur Nagar; On-site; INR 450,000 - 900,000; Full time

Job summary

Regency Hospital Company is seeking an experienced IT Support Specialist to manage desktop hardware, software, and network issues within Kanpur. The role involves on-site and remote assistance to hospital units, hardware maintenance, and user support across Windows, Linux, and Mac environments.

The ideal candidate has 5+ years in hospital IT, familiarity with HIS/PACS, and experience with O365 and security compliance.

Qualifications

• Experience troubleshooting hardware and software issues.
• Experience with desktop/Laptop assembly and maintenance.
• Experience managing hospital IT infrastructure preferred.

Responsibilities

• Troubleshoots hardware and software issues.
• Responds to users queries of local or remote hospital units.
• Ensures PC/Laptop hardware works with software and modifies hardware as needed.

Skills

Troubleshooting

Hardware knowledge

Networking basics

Remote support

Tools

Windows OS

Linux OS

MacOS

VPN

Remote access tools

PACS HIS

Job description

Role & responsibilities

• Experience with core knowledge of computer hardware and all type of desktop printers, laptops etc. Working knowledge of the software Applications would also be required.
• Troubleshoots hardware and software issues.
• Experience with assembly and disassembly of the desktop/Laptop and maintenance
• Responds to users queries of local or remote hospital units.
• Ensure PC/Laptop hardware systems and equipment work correctly with computer software programs according to performance requirements and modify hardware as necessary to address errors and other concerns.
• Good working knowledge of LAN / WAN / Wifi / VPN setup and trouble shooting.
• Knowledge of Windows operating systems, computer software, and basic networking.
• Experience with Windows/Linux/Mac OS environments
• Provides support for users IP or Analog phone.
• Provides instructions or directly sets up desktop hardware.
• Records logs of rendered support
• Assisting users for installing applications and computer peripherals (Printer, Scanner).
• Providing technical support either by visiting on-site or through remote-access systems.
• Helping users with step-by-step instructions to resolve the issues.
• Creating technical reports and manuals.
• A strong capacity for problem-solving and critical thought.
• Able to work both independently and in a team.

Preferred candidate profile

• Experience in managing hospital IT infrastructure, including servers, networks, critical data, and security systems.
• Knowledge of HIS and systems such as PACS etc.
• Experience with O365 and Microsoft compliances.

Work Location: Kanpur

CTC: Best in Industry

Work Experience : 5 + Years