Customer Service Executive

Pagaar India; Mumbai; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Performance bonus

Health insurance

Night transport facility

Career development

Team building activities

Job summary

Tech Mahindra in Mumbai is seeking a Customer Service Executive to join our BPO team. You will be the first point of contact for customers, resolving inquiries, providing technical assistance, and ensuring a world-class service experience.

Role requires 0–2 years experience in a BPO or call center, Graduate/High School Diploma, and willingness to work in a 24/7 environment with rotating shifts. Onsite at Malad, Mumbai.

Qualifications

• Education: High School Diploma / Graduate in any discipline.

Responsibilities

• Handle inbound and outbound calls, emails, or chats to resolve customer queries regarding products, services, billing, or technical issues.
• Identify customer needs, research answers, and guide customers through corrective steps to ensure first-call resolution.
• Accurately update and maintain customer records and interaction details in the CRM system.
• Meet or exceed standard BPO performance metrics, including Average Handling Time (AHT), CSAT, and QA scores.
• Route complex or unresolved issues to the appropriate department or supervisor while maintaining ownership of the customer experience.

Job description

# Customer service executive in MumbaiTech MahindraGraduateBPO / Call Centre / ITESExperience0-1 YearSalary Package₹3,00,000 - ₹6,00,000 P.A.Work LocationMalad, Mumbai, MaharashtraJob TypeFULL TIMEPosted: 17/09/2026 Actively Reviewing ResumesJob ID: #JI2S9WL0## Job DescriptionTarget Role:Customer service executive in MumbaiEligibility:GraduateDirect Process:0% Placement Charges Role OverviewWe are seeking a dynamic, communication-driven Customer Service Representative to join our growing BPO team. In this role, you will serve as the first point of contact for our customers, resolving inquiries, providing technical assistance, and ensuring a world-class service experience. Job Details* Job Type: Full-time [Permanent / Contract]* Work Location: [Onsite / Remote / Hybrid] - [City, State]* Shift: [Rotational Shifts / US Shift / Day Shift]* Compensation: [Salary Range] + Performance Incentives + Shift Allowances Key Responsibilities* Customer Support: Handle inbound and outbound calls, emails, or chats to resolve customer queries regarding products, services, billing, or technical issues.* Problem Solving: Identify customer needs, research answers, and guide customers through corrective steps to ensure first-call resolution.* Data Management: Accurately update and maintain customer records and interaction details in the CRM system.* Quality & Compliance: Meet or exceed standard BPO performance metrics, including Average Handling Time (AHT), Customer Satisfaction (CSAT), and Quality Assurance (QA) scores.* Escalation: Route complex or unresolved issues to the appropriate department or supervisor while maintaining ownership of the customer experience. Requirements & Qualifications* Education: High School Diploma / Graduate in any discipline.* Experience: [0–2 years] of experience in a BPO, customer service, or call center environment. Freshers with excellent communication skills are welcome to apply.* Language Skills: Exceptional verbal and written communication skills in [English / specific language needed].* Technical Skills: Proficiency with basic computer systems, MS Office, and familiarity with CRM software (e.g., Salesforce, Zendesk) is a plus.* Soft Skills: Active listening, empathy, patience, and a problem-solving mindset.* Flexibility: Willingness to work in a 24/7 environment, including night shifts, weekends, and holidays. Benefits & Perks* Competitive base salary with monthly performance bonuses.* Comprehensive health, dental, and life insurance benefits.* Free transport facility (pick-up and drop-off) for night shifts.* Structured training programs and clear career advancement pathways.* Engaging work culture with regular team-building activities.