Inbound Customer Service

JobItUs; Thane; On-site; INR 350,000 - 480,000; Full time

Job summary

JobItUs in Thane, India, is seeking a customer service professional to handle calls and emails, process orders, and coordinate with logistics and warehouse teams. The role emphasizes accurate record-keeping, refunds handling, and proactive follow-ups.

Ideal candidates have 2–3 years of experience in customer service, are proficient with Outlook, Excel, and Shopify, and can communicate clearly in spoken and written English. This is a Monday–Friday office-based role with UK shift hours.

Qualifications

• 2–3 years of experience in customer service or related fields.
• Experience handling inbound calls and emails.
• Familiarity with ecommerce platforms and order processing.

Responsibilities

• Answer inbound customer calls and email enquiries.
• Process orders and track stock, dispatch and delivery.
• Coordinate with warehouse, logistics and internal teams.
• Handle order amendments, refunds and customer issues.
• Maintain accurate records and complete written follow-ups.

Skills

Spoken English

Written English

Customer service

Communication

Organization

Outlook

Excel

Shopify

Tools

Shopify

Outlook

Excel

Job description

1 Excellent spoken English Clear, confident verbal communication. Can understand UK/British-style accent.

2 Excellent written English Professional email writing, correct grammar and clear customer communication.

KEY RESPONSIBILITIES

• Answer inbound customer calls and email enquiries.
• Process orders and follow up on stock, dispatch and delivery.
• Coordinate with warehouse, logistics and internal teams.
• Handle order amendments, refunds and customer issues.
• Maintain accurate records and complete written follow-ups.

IDEAL BACKGROUND

• Customer service, ecommerce, order processing or B2B support.
• Confident handling customers by telephone and email.
• Comfortable using Outlook, Excel and ecommerce/business systems (Shopify).
• Organised, accurate and able to prioritise multiple customer queries.
• Interested in a stable, long-term position.

Additional Details

• Work Location: Thane
• Work Mode: Work from Office
• Working Days: Monday to Friday (5 days a week)
• Experience: 2–3 years
• Gender Preference: Male
• Working Hours:
  • UK Summer Time: 11:30 AM – 10:30 PM IST
  • UK Winter Time: 12:30 PM – 11:30 PM IST
• Leave Policy: UK bank holidays plus 1 day of leave per month
• Payroll: On-roll
• Interview Process: Telephonic interview followed by a face-to-face interview