Walk-in | Executive Customer Service (International UK , US process)

TT Logistics & Cargo; Mumbai; On-site; INR 240,000 - 420,000; Full time

Job summary

TT Logistics & Cargo in Mumbai (Andheri East) is seeking a proactive Operations Support professional to ensure SLA quality standards are met, execute assigned processes accurately, and maintain strong cross‑department relationships to serve principals and customers.

The candidate should have 1–3 years in the logistics industry, be a graduate with above‑average academic achievement, fluent in written and spoken English, and possess advanced MS Office skills.

Qualifications

• 1–3 years of experience in the relevant logistics industry.
• Graduate with evidence of above average academic and extracurricular achievement.
• Fluent in written and spoken English.

Responsibilities

• Ensure 100% compliance of the SLA Quality Standards as per the contract with principal.
• Responsible for accurate execution of assigned processes.
• Liaising and building strong relationships with other departments and principal.
• Manage multiple concurrent deadlines.
• Effective use of business tools and applications.
• Prompt resolution of customer queries.
• Proactive communication and interaction to address delays and disruptions.
• Identify opportunities for change and continuous improvement with new working practices.

Skills

English fluency

Education

Graduate degree

Tools

MS Office

Job description

Role & responsibilities

• Ensure 100% compliance of the Service Level Agreement (SLA) Quality Standards as per the contract with principal.


• Responsible for accurate execution of assigned processes.


• Liaising and building strong relationships with other departments and principal.


• Manage multiple concurrent deadlines.


• Effective use of business tools and applications.


• Prompt resolution of customer queries.


• To assist in the event of delays and disruptions by proactive communication and interaction


• Ensures and provides quality service to both internal and external customers.


• Identify opportunities for change and continuous improvement with implementation of new working practices.

Preferred candidate profile

• 1-3 years of experience in relevant industry


• Graduate with evidence of above average academic and extracurricular achievement.


• Fluent in written and spoken English.

Advance knowledge of MS Office.

Shift Timings

Rotational shift including night shifts

Work from office mode ( 5 days a week)

Location - Mumbai ( Andheri East)