Inbound / CSR / Sales/ Chat professional

wroots global pvt ltd; Bangalore Rural; On-site; INR 180,000 - 240,000; Full time

Job summary

wroots global pvt ltd is seeking a Customer Service/CSR professional in India to handle queries via chat, phone, or other channels. The role emphasizes accurate product/service information, achieving daily/weekly targets, and upselling opportunities while collaborating with the team and maintaining CRM records.

The ideal candidate should have 0-5 years of CSR/Inbound/Sales/Chat experience, strong English and Hindi communication skills, and basic MS Office proficiency.

Qualifications

• 0-5 years of experience in CSR/Inbound/Sales/Chat roles (Domestic BPO).
• Strong communication skills in English and Hindi (written & spoken).
• Basic computer knowledge with proficiency in MS Office applications.

Responsibilities

• Handle customer queries via s, s, or chats in a timely and professional manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Meet daily/weekly targets for handling, sales conversion, and upselling opportunities.
• Collaborate with team members to achieve common goals and objectives.
• Maintain records of all interactions with customers using CRM software.

Skills

English communication

Hindi communication

Job description

Roles and Responsibilities

• Handle customer queries via s, s, or chats in a timely and professional manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Meet daily/weekly targets for handling, sales conversion, and upselling opportunities.
• Collaborate with team members to achieve common goals and objectives.
• Maintain records of all interactions with customers using CRM software.

Desired Candidate Profile

• 0-5 years of experience in CSR/Inbound/Sales/Chat roles (Domestic BPO).
• Strong communication skills in English and Hindi language (written & spoken).
• Basic computer knowledge with proficiency in MS Office applications.