Customer Experience Assisted Sales

Duroflex; Bengaluru; Presencial; INR 350.000 - 520.000; Jornada completa

Descripción de la vacante

Duroflex in Bengaluru is hiring for an Inside Sales / Customer Support role. You will handle inbound and outbound calls and chat, assess customer needs, and recommend suitable products while explaining features, pricing, and policies.

You will follow up on leads, drive conversions, and maintain CRM data to ensure accurate records. The role emphasizes strong communication, negotiation, and adherence to sales processes within a target-driven environment.

Formación

• Candidates strictly from BPO/BPM industry or in customer support roles.
• Minimum 1–2 years of experience.
• Good verbal and written communication skills.
• Aware of 1–2 CRM / ERP tools.
• Strong customer-handling and interpersonal skills.
• Ability to understand customer needs and offer right solutions.
• Target-driven with persuasion and negotiation skills.
• Basic CRM and computer applications knowledge.
• Willingness to learn, adapt to sales processes and products.
• Regional language proficiency is an added advantage.
• Prior Inside Sales, Telecalling, Chat Sales or Retail Sales experience is a plus.

Responsabilidades

• Handle customer interactions through inbound and outbound calls and chat.
• Understand customer requirements, preferences, and concerns through probing.
• Recommend suitable products based on customer needs.
• Explain product features, benefits, pricing, offers, and policies accurately.
• Handle objections and provide relevant solutions.
• Follow up with leads at the right intervals to drive conversions.
• Maintain focus on sales conversion and revenue generation.
• Ensure a smooth and positive customer experience throughout the sales journey.
• Maintain accurate customer and lead information in the CRM.
• Follow defined sales processes, scripts, and quality standards.
• Coordinate with internal teams to resolve queries and facilitate order closure.
• Consistently achieve assigned sales, conversion, and productivity targets.
• Maintain high-quality customer interactions across calls and chats.

Conocimientos

Verbal communication

Written communication

CRM familiarity

Lead follow-up

Sales negotiation

Objection handling

Product knowledge

Customer handling

Herramientas

CRM/ERP tools

Descripción del empleo

Role & responsibilities

• Handle customer interactions through inbound and outbound calls and chat.
• Understand customer requirements, preferences, and concerns through effective probing.
• Recommend suitable products based on customer needs.
• Explain product features, benefits, pricing, offers, and policies accurately.
• Handle customer objections and provide relevant solutions.
• Follow up with leads at the right intervals to drive conversions.
• Maintain a strong focus on sales conversion and revenue generation.
• Ensure a smooth and positive customer experience throughout the sales journey.
• Maintain accurate customer and lead information in the CRM.
• Follow defined sales processes, scripts, and quality standards.
• Coordinate with relevant internal teams wherever required to resolve customer queries and facilitate order closure.
• Consistently achieve assigned sales, conversion, and productivity targets.
• Maintain high-quality customer interactions across both calls and chats.

Preferred candidate profile

• Candidates strictly from BPO/BPM industry or in customer support roles
• Should have a minimum of 1-2 years of experience.
• Good verbal and written communication skills.
• Candidate should be aware of 1-2 CRM / ERP tools
• Strong customer-handling and interpersonal skills.
• Ability to understand customer needs and recommend the right solution.
• Comfortable working in a target-driven environment.
• Strong persuasion, negotiation, and objection-handling skills.
• Basic knowledge of CRM and computer applications.
• Willingness to learn and adapt to sales processes and products.
• Regional language proficiency will be an added advantage.
• Prior experience in Inside Sales, Telecalling, Chat Sales, or Retail Sales will be an added advantage.

Who Can Apply?

• Candidates with strictly 1-2 years of experience. Experienced candidates from a customer handling role will be highly preferrable.
• Candidates from Customer Experience Background / BPO industry.
• Regional language proficiency will be considered an added advantage.