Inbound Sales Representative

Frido; Pune District; On-site; INR 223,200 - 334,800; Full time

Job summary

A customer service-oriented company in Pune, India is seeking an Inbound Communication Executive responsible for managing customer inquiries via calls, chats, and emails. Candidates should have strong communication skills, a customer-first mindset, and problem-solving abilities. The position is open to graduates and undergraduates, with 0–3 years of experience in customer support or inbound calling preferred. Freshers with excellent communication skills are also encouraged to apply.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer handling and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer knowledge and CRM handling experience preferred.
• Problem-solving mindset with attention to detail.
• Positive attitude and customer-centric approach.

Responsibilities

• Handle inbound customer queries via calls, emails, chat, and social media channels.
• Provide accurate information regarding products, services, orders, and policies.
• Resolve customer concerns and complaints efficiently while maintaining professionalism.
• Maintain high standards of customer satisfaction and service quality.
• Record customer interactions and update details in CRM systems.
• Coordinate with internal teams for query resolution.
• Follow defined communication processes and quality guidelines.
• Achieve individual KPIs such as response time, resolution rate, and customer satisfaction scores.

Skills

Verbal and written communication skills

Customer handling skills

Interpersonal skills

Multitasking

Problem-solving mindset

Education

Graduate / Undergraduate (Any Stream)

Tools

CRM handling experience

Job description

About the Role

We are looking for a customer-focused and communication-driven Inbound Communication Executive who will be responsible for handling incoming customer interactions across calls, chats, and emails. The role requires strong listening skills, problem-solving ability, and a customer-first approach to ensure a seamless customer experience.

Key Responsibilities

• Handle inbound customer queries via calls, emails, chat, and social media channels.
• Provide accurate information regarding products, services, orders, and policies.
• Resolve customer concerns and complaints efficiently while maintaining professionalism.
• Maintain high standards of customer satisfaction and service quality.
• Record customer interactions and update details in CRM systems.
• Coordinate with internal teams (operations, logistics, sales, etc.) for query resolution.
• Follow defined communication processes and quality guidelines.
• Achieve individual KPIs such as response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Excellent verbal and written communication skills.
• Strong customer handling and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer knowledge and CRM handling experience preferred.
• Problem-solving mindset with attention to detail.
• Positive attitude and customer-centric approach.

Eligibility Criteria

• Graduate / Undergraduate (Any Stream).
• 0–3 years of experience in Customer Support / Inbound Calling / Customer Service preferred.
• Freshers with strong communication skills can also apply.