Implementation Specialist

TEBillion; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

TEBillion in Bengaluru is seeking an Implementation Specialist with 2+ years of SaaS CRM and automation experience to own the full customer implementation journey from discovery to go-live and adoption. You will translate customer needs into configurations and coordinate with Sales, Product, Support and Engineering to ensure successful delivery.

The role requires strong communication, process understanding, solution configuration ability, and the discipline to drive end-to-end implementations

Qualifications

• Experience with SaaS implementation and customer onboarding processes.
• Ability to translate customer needs into product configuration and solution flows.
• Hands-on experience with CRM platforms and automation workflows.
• Strong communication and stakeholder management skills.
• Ability to manage multiple implementations in a deadline-driven environment.
• Basic understanding of data migration, integrations, and workflow automation.

Responsibilities

• Own end-to-end implementation for new customers, from discovery and scope to go-live and adoption.
• Translate customer requirements into workable solution designs and configurations.
• Configure the CRM and automation platform based on customer workflows and business rules.
• Coordinate with Sales, Product, Support, and Engineering to ensure smooth implementation and issue resolution.
• Conduct customer workshops and validation sessions to ensure success.
• Support data migration, field mapping, workflow setup, and user access configuration.

Skills

SaaS implementation

CRM platforms

customer onboarding

stakeholder management

data migration

project management

Tools

CRM platforms

Job description

Location: Bangalore(Vasant Nagar), (Work from Office)

Working Days: Monday to Friday (including 1st Saturday of every month)

Interview Mode: Face-to-Face (F2F)

About Us: TEBillion is a leading innovator in the SaaS sector, dedicated to developing cutting edge products that meet the highest standards of quality and performance.

We are looking for an Implementation Specialist with 2+ years of experience in SaaS CRM and automation implementation, capable of understanding customer business needs, configuring the solution, and driving end-to-end adoption from scope definition to customer usage.

The Implementation Specialist will own the full customer implementation journey for our SaaS CRM and Automation product, from understanding the customer’s business scope and requirements to configuring the solution, enabling adoption, and ensuring successful product usage.

The role requires strong customer-facing skills, process understanding, solution configuration ability, and the discipline to drive end to end implementations.

Responsibilities:

• Own end-to-end implementation for new customers, from discovery and scope understanding to go-live and adoption.
• Understand customer business processes, pain points, and desired outcomes, then translate them into workable solution designs.
• Configure the CRM and automation platform based on customer requirements, workflows, and business rules.
• Coordinate with Sales, Product, Support, and Engineering to ensure smooth implementation and issue resolution.
• Conduct customer workshops, requirement-gathering calls, demo walkthroughs, and solution validation sessions.
• Support data migration, field mapping, workflow setup, user access setup, and integration coordination where applicable.
• Train customer users and administrators, create documentation, and guide them through first usage and adoption.
• Manage implementation timelines, communicate progress, track risks, and ensure timely go-live.
• Troubleshoot setup or usage issues during onboarding and post-implementation stabilization.
• Capture customer feedback and share enhancement requests with internal teams.

Required Skills:

• Strong understanding of SaaS implementation and customer onboarding processes.
• Ability to understand business needs and convert them into product configuration and solution flows.
• Hands-on experience with CRM platforms and automation workflows.
• Good communication, stakeholder management, and presentation skills.
• Ability to manage multiple implementations and work in a structured, deadline-driven environment.
• Basic understanding of data migration, integrations, reporting, and workflow automation.

Preferred Profile:

• Exposure to CRM or automation products such as sales CRM, workflow automation, customer lifecycle tools, or related SaaS platforms.
• Experience working in customer-facing implementation, onboarding, or solution consulting roles.
• Comfortable taking ownership from pre-implementation discovery through customer adoption and success