Customer Success Executive – Onboarding & Implementation

WebBee eSolutions private limited; Dadri; On-site; INR 420,000 - 620,000; Full time

Job summary

WebBee eSolutions private limited in India is seeking a Customer Success Executive focused on onboarding and implementation. You will guide customers from installation to go-live, align configurations, and ensure smooth integration with ERP, CRM, and other systems.

You will coordinate with Business Analysts, Development, QA, Product, and Support teams, manage multiple onboarding activities, and maintain clear records.

Qualifications

• 2–4 years of experience in Customer Success, onboarding, implementation, SaaS, or a similar customer-facing role.
• Excellent verbal and written communication skills.
• Experience managing multiple customer onboarding activities simultaneously.
• Strong coordination and organizational skills.
• Experience with SaaS, eCommerce, ERP, CRM, APIs or automation.

Responsibilities

• Manage customer onboarding activities from installation to successful go-live.
• Prepare and maintain onboarding plans, milestones, timelines, and checklists.
• Conduct customer onboarding and implementation calls.
• Guide customers through configuration, setup, integration, testing, and activation.
• Follow up with customers to ensure completion of onboarding activities.
• Drive customers toward their first successful transaction.
• Coordinate with Business Analysts, Development, QA, Product, and Support teams for customer implementations.
• Track configuration, data mapping, testing, integrations, dependencies, and pending activities.
• Follow up with internal teams to ensure timely resolution of customer requirements and issues.
• Maintain clear records of customer action items and implementation status.
• Act as a key point of contact for customers during the onboarding process.
• Provide regular updates regarding implementation progress, pending activities, delays, and technical issues.

Skills

Communication skills

Coordination

Organization

Multitasking

Cross-functional collaboration

Tools

Jira

ClickUp

Zoho

Job description

WebBee eSolutions private limited | Full time

Customer Success Executive – Onboarding & Implementation

WebBee global, a leading eCommerce integration service provider is a dedicated and experienced team of software professionals offering collaborative solutions to business for performance enhancement and smart automation of their process. The rich integration and automation at the core of its expertise WebBee business solutions are an array of activities including EDI, extensions, ERP consultation & strategy, process integrations and others.

• Manage customer onboarding activities from installationto successful go-live.
• Prepare and maintain onboarding plans,milestones, timelines, and checklists.
• Conduct customer onboarding and implementationcalls.
• Guide customers through configuration, setup,integration, testing, and activation.
• Follow up with customers to ensure completion ofrequired onboarding activities.
• Drive customers toward their first successfultransaction.
• Coordinate with Business Analysts,Development, QA, Product, and Support teams for customer implementations.
• Track configuration, data mapping, testing,integrations, dependencies, and pending activities.
• Follow up with internal teams to ensure timelyresolution of customer requirements and issues.
• Maintain clear records of customer action itemsand implementation status.
• Act as a key point of contact for customersduring the onboarding process.
• Provide regular updates regarding implementationprogress, pending activities, delays, and technical issues.
• Maintain professional and proactivecommunication with customers.
• Understand customer requirements and ensure theyare communicated accurately to internal teams.
• Identify onboarding blockers and potentialdelays at an early stage.
• Coordinate with relevant internal teams toresolve implementation issues.
• Ensure timely follow-up until customer issuesare resolved.
• Identify recurring onboarding challenges andimplementation bottlenecks.
• Suggest improvements to onboarding processes,checklists, and documentation.
• Share customer feedback and recurring issueswith relevant internal teams.
• Contribute to improving onboarding efficiencyand customer satisfaction.
• 2–4 years of experience in CustomerSuccess, Customer Onboarding, Implementation, SaaS, or a similarcustomer-facing role.
• Excellent verbal and written communicationskills.
• Experience managing multiple customer onboardingactivities simultaneously.
• Strong coordination, follow-up, andorganizational skills.
• Ability to work with mid-market and enterprisecustomers.
• Basic understanding of SaaS products,integrations, APIs, configurations, or technical workflows.
• Strong problem-solving and escalation-handlingabilities.
• Ability to manage multiple priorities and meetimplementation timelines.
• Comfortable working with cross-functional teams.
• Good documentation and reporting skills.
• Experience with SaaS, eCommerce, ERP, CRM, APIintegrations, or automation platforms.
• Exposure to tools such as Jira, ClickUp,Zoho, or similar platforms.
• Experience working with international customers.
• Consultative selling or soft-sales experience.