Implementation Specialist

Base.com; Dadri; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Base.com is seeking an Implementation Specialist for a full-time, hybrid role based in India. You will guide customers through end-to-end implementation of Base.com’s ecommerce management platform, including requirements gathering, configuration, data migration, and onboarding.

Responsibilities include setting up integrations, conducting testing, delivering training, and ensuring smooth go-live with proactive support and documentation for continuous improvement.

Qualifications

• Analytical ability to interpret client requirements and assess data quality.
• Experience configuring SaaS platforms, managing integrations, and testing.
• Strong customer service focus to drive onboarding success and satisfaction.
• Excellent communication to explain technical concepts and train users.
• Ability to manage multiple projects and meet deadlines in a fast-paced setting.
• Comfort with hybrid work and strong time-management skills.

Responsibilities

• Gather client requirements and design implementation plans.
• Configure Base.com platform and integrate with marketplaces/tools.
• Plan and execute data migration and onboarding activities.
• Conduct system testing and provide customer training sessions.
• Troubleshoot implementation issues and document best practices.
• Coordinate with product, engineering, and customer success teams for go-live.

Skills

Analytical Skills

Customer Service

Communication Skills

Project Management

Time Management

Hybrid Work

Self-organization

Education

Bachelor's degree or equivalent (Business/IS/Engineering)

Job description

Company Description

Base.com is an all-in-one ecommerce management platform designed for brands that are ready to scale efficiently. Trusted by over 30,000 sellers, including global brands such as Samsung, Philips, and Decathlon, Base centralizes operations across product listings, inventory, orders, and fulfillment. With more than 1,500 integrations, including Shopify, Amazon, Walmart, TikTok Shop, and QuickBooks, Base connects the entire commerce stack so teams can work faster and smarter. The platform replaces spreadsheets and disconnected tools with real-time visibility, smart automation, and flexible workflows, supporting businesses of all sizes and channel complexities. By offering a unified system, Base helps ecommerce teams streamline operations and accelerate growth in a rapidly evolving digital marketplace.

Role Description

The Implementation Specialist is a full-time, hybrid role based in India, with flexibility for some work-from-home arrangements. In this position, the specialist guides new and existing customers through the end-to-end implementation of Base.com’s ecommerce management platform, including requirements gathering, configuration, data migration, and onboarding. Day-to-day responsibilities include collaborating with clients to understand their workflows, setting up integrations with marketplaces and tools, conducting system testing, and delivering training sessions to help teams adopt the platform effectively. The role also involves troubleshooting implementation issues, documenting processes and best practices, and coordinating with product, engineering, and customer success teams to ensure smooth go-live experiences. An Implementation Specialist is expected to maintain high levels of customer satisfaction by providing clear communication, proactive support, and continuous improvement recommendations.

Qualifications

• Candidates should possess strong Analytical Skills to interpret client requirements, assess data quality, and optimize implementation workflows.
• Candidates should possess Software Implementation experience, including configuring SaaS platforms, managing integrations, and supporting system testing.
• Candidates should possess Customer Service and Customer Satisfaction capabilities to build trust, respond to issues promptly, and drive successful onboarding outcomes.
• Candidates should possess excellent Communication skills to explain technical concepts in simple terms, conduct training, and collaborate with cross-functional teams.
• Prior experience in ecommerce, supply chain, or operations management is beneficial.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Comfort working in a hybrid setup, with strong self-organization and time management skills.
• Bachelor’s degree in business, information systems, engineering, or a related field, or equivalent practical experience.