Software Implementation Engineer

BNC Motors; Coimbatore; On-site; INR 600,000 - 900,000; Full time

Job summary

BNC Motors is seeking a software implementation coordinator to work with customers on deploying and configuring enterprise software solutions. You will conduct demonstrations, train users, and guide on feature usage while gathering feedback and managing multiple implementations.

You will collaborate with Development, QA, Product and Support teams to resolve issues and ensure customer satisfaction, building strong relationships and identifying improvement opportunities.

Responsibilities

• Coordinate with customers for software implementation and deployment.
• Understand customer requirements and assist with software configuration.
• Conduct product demonstrations and user training.
• Guide customers on software features and application usage.
• Collect customer feedback, requirements and change requests.
• Coordinate with Development, QA, Product and Support teams for implementation and issue resolution.
• Follow up on customer issues and provide regular status updates.
• Maintain customer requirement, implementation and feedback records.
• Conduct post-implementation follow-ups to ensure customer satisfaction.
• Build and maintain strong customer relationships.
• Identify customer needs and suggest software improvements.
• Manage multiple customer implementations and activities simultaneously.

Job description

Role & responsibilities

• Coordinate with customers for software implementation and deployment.
• Understand customer requirements and assist with software configuration.
• Conduct product demonstrations and user training.
• Guide customers on software features and application usage.
• Collect customer feedback, requirements and change requests.
• Coordinate with Development, QA, Product and Support teams for implementation and issue resolution.
• Follow up on customer issues and provide regular status updates.
• Maintain customer requirement, implementation and feedback records.
• Conduct post-implementation follow-ups to ensure customer satisfaction.
• Build and maintain strong customer relationships.
• Identify customer needs and suggest software improvements.
• Manage multiple customer implementations and activities simultaneously.

Preferred Experience

• Experience with ERP, CRM, HRMS, IoT or other enterprise software applications.
• Prior experience in B2B software implementation and customer handling.
• Ability to manage multiple customers and client accounts.
• Basic understanding of APIs, databases and software integrations.
• Familiarity with tools like Jira, Zoho, Freshdesk or similar platforms.