Customer Care Analyst

PLUXEE INDIA PRIVATE LTD; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Meaningful job

Great culture

Empowering environment

Job summary

Pluxee India Private Ltd is hiring a Customer Care Analyst in Bengaluru to support client interactions and feedback loops. You will handle incoming requests with guideline adherence, maintain your own backlog of actions and emails, and contribute to customer-centric service delivery in a fast-paced environment.

Ideal candidates have basic exposure to customer care tools and digital platforms, with strong communication, adaptability, and problem-solving skills.

Qualifications

• Handles incoming interactions respecting guidelines.
• Generates clients feedback when needed.
• Manages own backlog of actions/e-mails.

Responsibilities

• Handles incoming interactions respecting guidelines.
• Generates clients feedback when needed.
• Manages own backlog of actions/e-mails.

Skills

Customer Focus

Resourcefulness

Innovation

Attention to Detail

Communication

Adaptability

Problem Solving

Multitasking

Customer Centric

Product Knowledge

Education

School education

Tools

Customer Care Tools

Digital Literacy

Job description

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Employee Contract type: Permanent Regular Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Customer Care Analyst

Your next challenge Add business context

What you'll be doing:

• Handles incoming interactions respecting guidelines
• Generates clients feedback when needed
• Manages own backlog of actions/e-mails

Work Experience Requirements:

• First experience in Customer Care or possibly as receptionist or personal assistant

Education Requirements:

• School education

Technical Skills:

• Familiar with Customer Care tools
• Familiar with digital

Behavioural Skill:

• Customer focus: Building strong customer relationships and delivering customer-centric solutions
• Resourfulness: Securing and deploying resources effectively and efficiently
• Cultivates innovation: Creating new and better ways for the organisation to be successful

Languages:

• Add language requirements

Competencies:

• Adaptability (Competent)
• Attention to Detail (Competent)
• Communication (Competent)
• Customer-Centric Mindset (Competent)
• Customer Experience Management (Competent)
• Multitasking and Time Management (Competent)
• Pluxee Product and Market Knowledge (Competent)
• Problem-Solving (Competent)

To get this challenge

• Video call or face to face with *Add the Name of the interviewer*
• Video call or face to face with *Add the Name of the interviewer*
• Video call or face to face with *Add the Name of the interviewer*

Your team Add Manager's Name.

Your location Indicate preferred location(s).

Happy at work

• 1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
• 2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
• 3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.