Assistant Manager (ETS) - Corporate Ticketing

Tripjack; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Great Place to Work Certified

24/7 Customer Service

Job summary

TripJack, a Great Place to Work-certified travel technology platform in Mumbai, seeks an experienced Operations Assistant Manager ETS - Corporate Ticketing to lead end-to-end airline operations including ticketing, refunds, and schedule changes.

The role requires 8–12 years in airline/travel operations with 3–5 years in a leadership capacity, strong knowledge of Amadeus/Galileo/Sabre, and a focus on process improvements, compliance, and customer satisfaction.

Qualifications

• Strong expertise in domestic and international air ticketing and post-ticketing operations.
• Advanced knowledge of Amadeus, Galileo, Sabre, airline reservation systems.
• Understanding of fare construction, exchanges, refunds, ADM management, waivers, and NDC platforms.
• Proven experience managing large operational teams in a corporate travel environment.
• Leadership, people management, and coaching skills.
• Analytical, problem-solving, and decision-making capabilities.
• Stakeholder management and cross-functional collaboration skills.
• Operational reporting, MIS, and performance analytics.
• Ability to manage high-volume operations with quality and compliance.
• Strong planning and change management skills.
• 8–12 years in airline or travel ops; 3–5 years in leadership.
• Experience in B2B travel ops and multi-GDS environments.
• Exposure to automation and ops transformation projects.

Responsibilities

• Lead end-to-end air operations: ticketing, reissues, refunds, cancellations, schedule changes.
• Mentor Team Leaders and Travel Consultants to hit productivity and quality targets.
• Ensure compliance with airline policies, fare rules, ADM guidelines, and SOPs.
• Drive process improvements and automation initiatives for ops excellence.
• Monitor KPIs, prepare MIS reports, and implement corrective actions.
• Collaborate with airlines, GDS providers, and stakeholders to resolve issues.
• Oversee workforce planning, capacity management, and service delivery across teams.

Skills

Airline Ticketing

Post-ticketing ops

Leadership

GDS experience

Ticketing systems

Regulatory compliance

KPIs MIS

Stakeholder mgmt

Process improvement

People coaching

Education

Graduate

Tools

Amadeus

Galileo

Sabre

Job description

6 - 14

Full-Time

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We're proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack's integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Experience : 6- 12 years

Education : Graduate

Job Summary:

We are seeking an experienced Operations Assistant Manager ETS - Corporate Ticketing to lead and oversee end-to-end airline operations, including ticketing, refunds, reissues, cancellations, and schedule changes. The role involves managing large operational teams, driving process excellence, ensuring compliance with airline and industry regulations, and achieving service delivery targets. The ideal candidate should possess strong leadership skills, deep knowledge of air travel operations, and a proven ability to optimize processes while enhancing customer and partner experience.

Job Responsibilities:

• Lead end-to-end air operations, including ticketing, reissues, refunds, cancellations, and schedule changes.
• Manage and mentor Team Leaders and Travel Consultants to achieve productivity, quality, and service targets.
• Ensure compliance with airline policies, fare rules, ADM guidelines, and company SOPs.
• Drive process improvements, automation initiatives, and operational excellence.
• Monitor operational KPIs, prepare MIS reports, and implement corrective actions to improve performance.
• Collaborate with airlines, GDS providers, and internal stakeholders to resolve operational challenges and improve customer experience.
• Oversee workforce planning, capacity management, and service delivery across team

Required Skills & Qualifications

• Strong expertise in domestic and international air ticketing and post-ticketing operations.
• Advanced knowledge of Amadeus, Galileo, Sabre , airline reservation systems, and airline portals.
• Comprehensive understanding of fare construction, ticket exchanges, refunds, ADM management, airline waivers, and NDC platforms.
• Proven experience managing large operational teams in a Corporate travel environment.
• Strong leadership, people management, and coaching skills.
• Excellent analytical, problem-solving, and decision-making capabilities.
• Strong stakeholder management and cross-functional collaboration skills.
• Proficiency in operational reporting, MIS, and performance analytics.
• Ability to manage high-volume operations while maintaining quality, compliance, and customer satisfaction.
• Strong planning, organizational, and change management skills.
• 8-12 years of experience in airline or travel operations, with at least 3-5 years in a managerial leadership role.
• Experience managing B2B travel operations and multi-GDS environments.
• Exposure to process improvement, automation initiatives, and operational transformation projects will be an added advantage.