Airline Operations Manager / Senior Travel Coordinator

Damico Ship Ishima; New Delhi; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

Damico Ship Ishima is seeking an experienced senior airline ticketing professional to lead day-to-day ticketing operations and guide a dedicated team. The role focuses on issuing and reissuing tickets, managing ADMs, and ensuring compliance with airline policies for corporate travel.

The ideal candidate will possess 8–12 years in airline ticketing, be proficient in Sabre GDS, and excel in leadership, process optimization, and handling time-sensitive requests in a fast-paced environment.

Qualifications

• 8-12 years hands-on airline ticketing and corporate travel ops.
• Strong Sabre GDS knowledge.
• Deep understanding of ticketing, reissues, cancellations, refunds, and ADM management.
• Excellent queue management and problem-solving skills.
• Proven ability to handle complex itineraries and corporate travel needs.
• Strong leadership, communication, and team management abilities.
• Ability to work in a fast-paced, time-sensitive environment.

Responsibilities

• Manage day-to-day airline ticketing operations and ensure smooth workflow.
• Handle ticket issuance, cancellations, refunds, reissues, and related activities.
• Manage ADMs, investigate discrepancies, and implement preventive measures.
• Oversee queue management and timely handling of pending tasks.
• Lead the ticketing team with operational guidance and accuracy.
• Establish and maintain SOPs and quality controls.
• Ensure round-the-clock continuity through shift planning and handovers.
• Handle escalations and timely resolution of client and airline queries.
• Coordinate with airlines, internal teams, and corporate clients to deliver seamless travel services.
• Monitor performance and ensure compliance with airline policies.

Skills

Leadership in ticketing operations

Queue management

Complex corporate travel

Problem solving

Time management

Team guidance

Client and airline escalations

Tools

Sabre GDS

Job description

Role & responsibilities

• Manage day-to-day airline ticketing operations and ensure smooth workflow.
• Handle ticket issuance, cancellations, refunds, reissues, and other ticketing-related activities.
• Manage Airline Debit Memos (ADMs), investigate discrepancies, and implement preventive measures.
• Oversee queue management and ensure timely handling of all pending tasks.
• Manage complex and multi-sector itineraries for corporate clients.
• Lead the ticketing team, provide operational guidance, and ensure accuracy and productivity.
• Establish and maintain standard operating procedures and quality controls.
• Ensure round-the-clock operational continuity through effective shift planning and handovers.
• Handle escalations and ensure timely resolution of client and airline queries.
• Coordinate with airlines, internal teams, and corporate clients to deliver seamless travel services.
• Monitor operational performance and ensure compliance with airline policies and ticketing procedures.

Preferred candidate profile

• 8-12 years of hands-on experience in airline ticketing and corporate travel operations.
• Strong working knowledge of Sabre GDS.
• In-depth understanding of ticketing, reissues, cancellations, refunds, and ADM management.
• Excellent queue management and problem-solving skills.
• Proven experience handling complex itineraries and corporate travel requirements.
• Strong leadership, communication, and team management skills.
• Ability to work in a fast-paced environment and manage time-sensitive requests.