Identity Access Management Coordinator

Joblet-AI; India; Remote; INR 5,698,000 - 8,547,000; Full time

Benefits offered by this job

Annual learning & development stipend

Health and wellness benefits (varies |

Performance-based bonus structure

Fully remote, flexible work hours

Job summary

Joblet-AI is seeking a Creative Identity Access Management Coordinator to join our fully remote team. You will shape operations, drive initiatives, and deliver results with a blend of strategic thinking and hands-on execution.

This role focuses on collaboration across teams, managing schedules, supporting stakeholders, and leveraging Zendesk and Salesforce to streamline workflows. We offer a performance-based bonus and an annual learning stipend, plus health benefits depending on location.

Qualifications

• Experience using helpdesk, ticketing, or CRM systems.
• Strong communication and customer relationship management.
• Proficiency with Zendesk, Salesforce, and workflow tools.

Responsibilities

• Prepare specialized reports, presentations, and process documentation.
• Manage daily scheduling, coordinate meetings, and facilitate cross-team communications.
• Provide administrative, logistical, and operational support.
• Gather and act on client feedback to improve processes.
• Maintain detailed records of stakeholder interactions.

Skills

CRM software

De-escalation skills

Zendesk proficiency

Remote work productivity

Written and verbal communication

Tools

Zendesk

Salesforce

Workflow platforms

Job description

• Role: Identity Access Management Coordinator
• Location: Remote
• Employment Type: Full-time

Role Overview:

We are actively seeking a creative Identity Access Management Coordinator to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands‑on, tactical execution.

Key Responsibilities:

• Assist in the preparation of specialized reports, presentations, and process documentation.
• Manage daily scheduling, coordinate meetings, and facilitate cross-team communications.
• Provide essential administrative, logistical, and operational support to the team.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Maintain highly detailed and accurate records of all stakeholder interactions.

Required Skills & Qualifications:

• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• High-level proficiency with Zendesk, Salesforce, and operational workflow platforms.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• Exceptional written, verbal, and asynchronous communication capabilities.

What You’ll Bring:

• Exceptional stakeholder management, active listening, and negotiation skills.
• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.