VP of Identity Access Management

Joblet-AI; India; Remote; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Performance-based bonus

Annual learning & development stipend

Health and wellness benefits

Fully remote, flexible hours

Job summary

Joblet-AI seeks a resourceful VP of Identity Access Management to join our growing remote team. This pivotal role shapes operations, drives strategic initiatives, and delivers exceptional results by blending big-picture thinking with hands-on execution.

You will lead cross-functional collaboration, manage budgets, partner with executives, and ensure secure access controls while mentoring teams in a fast-paced, fully remote setting.

Qualifications

• Experience with helpdesk, ticketing or CRM software.
• Proven ability to operate in a fully remote, distributed environment.
• Excellent written, verbal, and asynchronous communication skills.
• 8-10+ years of demonstrated, progressive success in a relevant functional role.
• Strong de-escalation, problem-solving, and customer relationship management abilities.

Responsibilities

• Collaborate with internal departments to ensure seamless service delivery.
• Manage complex departmental budgets, strategic forecasting, and resource allocation.
• Collaborate directly with executive leadership to drive core company milestones.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Gather, synthesize, and act upon critical client feedback to improve processes.

Skills

CRM software

Remote work

Communication skills

Stakeholder management

Problem solving

De-escalation

Budgeting

Tools

Helpdesk software

Ticketing system

Job description

We are actively seeking a resourceful VP of Identity Access Management to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Collaborate with internal departments to ensure seamless service delivery.
• Manage complex departmental budgets, strategic forecasting, and resource allocation.
• Collaborate directly with executive leadership to drive core company milestones.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Gather, synthesize, and act upon critical client feedback to improve processes.

Required Skills & Qualifications:

• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• Exceptional written, verbal, and asynchronous communication capabilities.
• 8-10+ years of demonstrated, progressive success in a relevant functional role.
• Excellent de-escalation, problem-solving, and customer relationship management skills.

What You’ll Bring:

• Exceptional stakeholder management, active listening, and negotiation skills.
• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.