Director of Identity Access Management

Joblet-AI; India; Remote; INR 900,000 - 1,700,000; Full time

Benefits offered by this job

Remote-friendly

Performance-based bonus

Learning & development stipend

Health and wellness benefits

High-impact projects

Job summary

Joblet-AI is seeking a Director of Identity Access Management to join our fully remote team. In this pivotal role, you will shape IAM strategy, oversee operations, and drive critical security initiatives across the organization.

You will partner with executive leadership to align with business goals, manage budgets and deliver high-impact outcomes while maintaining operational excellence in a fast-growing, remote environment.

Qualifications

• Experience in managing multiple priorities across IAM/IT operations.
• Proven ability to de-escalate issues and manage customer relationships.
• Excellent written and verbal communication, including async channels.
• Hands-on experience with helpdesk, ticketing, or CRM software.
• Highly organized with strong prioritization skills.

Responsibilities

• Oversee budgets, forecasting, and resource allocation for IAM.
• Lead project timelines and cross-team coordination.
• Collaborate with executives to drive company milestones.
• Coordinate with internal teams to ensure seamless service delivery.
• Troubleshoot and resolve complex operational issues.

Skills

Prioritization

De-escalation

Communication

CRM software knowledge

Organizational skills

Tools

CRM software

Job description

• Role: Director of Identity Access Management
• Location: Remote
• Employment Type: Full-time

Role Overview:

We are actively seeking a passionate Director of Identity Access Management to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Manage complex departmental budgets, strategic forecasting, and resource allocation.
• Manage project timelines, resource allocation, and cross-team coordination.
• Collaborate directly with executive leadership to drive core company milestones.
• Collaborate with internal departments to ensure seamless service delivery.
• Troubleshoot, investigate, and resolve complex operational or customer issues.

Required Skills & Qualifications:

• Exceptional ability to manage multiple competing priorities simultaneously.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Highly organized methodology with a strong ability to prioritize effectively.

What You’ll Bring:

• An unwavering commitment to operational quality, accuracy, and overall excellence.
• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• Strong analytical abilities coupled with a commitment to data-driven decision making.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.