Client Support Coordinator

crewlia; India; Remote; INR 420,000 - 700,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Performance bonus

L&D stipend

Health benefits

High-impact projects

Job summary

crewlia is seeking a proactive Client Support Coordinator to join our fully remote team. You will troubleshoot complex issues, analyze workflows, and help deliver scalable operational solutions.

Ideal candidates have 1–3 years in a related role, strong written and verbal communication, and comfort working in a distributed environment. We offer a performance-based bonus, learning stipend, and health benefits.

Qualifications

• Experience in a fully remote, distributed environment.
• Proficiency with helpdesk, ticketing, or CRM software.
• Progressive experience in operations, project management, or client success.
• Excellent written, verbal, and asynchronous communication.
• 1–3 years in a relevant functional role.

Responsibilities

• Troubleshoot and resolve complex customer or operational issues.
• Analyze workflows to identify bottlenecks and scale solutions.
• Prepare reports, presentations, and process documentation.
• Provide administrative, logistical, and operational support.
• Gather and act on client feedback to improve processes.

Skills

Remote work

Helpdesk/CRM software

Operations/PM

Written & verbal comms

1-3 years experience

Job description

We are actively seeking a proactive Client Support Coordinator to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Assist in the preparation of specialized reports, presentations, and process documentation.
• Provide essential administrative, logistical, and operational support to the team.
• Gather, synthesize, and act upon critical client feedback to improve processes.

Required Skills & Qualifications:

• Proven comfort and productivity operating in a fully remote, distributed environment.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Proven track record in operations, project management, or client success.
• Exceptional written, verbal, and asynchronous communication capabilities.
• 1-3 years of demonstrated, progressive success in a relevant functional role.

What You’ll Bring:

• An unwavering commitment to operational quality, accuracy, and overall excellence.
• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.