Facilities Management Coordinator

crewlia; India; Remote; INR 420,000 - 660,000; Full time

Benefits offered by this job

Performance-based bonus

Annual learning stipend

Health and wellness benefits

Job summary

crewlia is seeking a forward-thinking Facilities Management Coordinator to join our fully remote team. You will shape operations, drive strategic initiatives, and deliver high-quality processes across the organization.

The role requires strong data hygiene, CRM fluency (Zendesk, Salesforce), and multi-tasking in a fast-paced setting. You’ll support admin, scheduling, reporting, and cross-team communications while benefiting from a performance-based bonus and annual learning stipend.

Qualifications

• High proficiency with Zendesk, Salesforce and CRM workflows.
• Excellent de-escalation, problem-solving and relationship management skills.
• Ability to manage multiple competing priorities in a fast-paced setting.
• Proven track record in operations, project management, or client success.

Responsibilities

• Maintain accurate internal records and ensure data hygiene.
• Provide administrative, logistical, and operational support to the team.
• Manage daily scheduling, coordinate meetings, and facilitate cross-team communications.
• Respond promptly to client inquiries and escalations.

Skills

Zendesk

Salesforce

CRM software

Operations management

Project coordination

Job description

We are actively seeking a forward-thinking Facilities Management Coordinator to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Maintain highly accurate internal records and ensure strict data hygiene protocols.
• Provide essential administrative, logistical, and operational support to the team.
• Manage daily scheduling, coordinate meetings, and facilitate cross-team communications.
• Respond promptly and professionally to client inquiries and escalations.
• Assist in the preparation of specialized reports, presentations, and process documentation.

Required Skills & Qualifications:

• High-level proficiency with Zendesk, Salesforce, and operational workflow platforms.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Exceptional ability to manage multiple competing priorities simultaneously.
• Proven track record in operations, project management, or client success.
• Strong working knowledge of helpdesk, ticketing, or CRM software.

What You’ll Bring:

• An unwavering commitment to operational quality, accuracy, and overall excellence.
• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.