Identity Access Management Specialist

Joblet-AI; India; Remote; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Performance-based bonus

Annual learning and development stipen

Health and wellness benefits

Job summary

Joblet-AI is seeking a strategic Identity Access Management Specialist to join our fully remote team. This role blends big-picture strategy with hands-on execution to shape operations, drive initiatives, and deliver results within a distributed environment.

You will manage critical client interactions, coordinate with remote departments, and ensure timely response to inquiries while resolving complex issues. A proactive, adaptive mindset is essential in this fast-paced setting.

Qualifications

• Ability to manage multiple competing priorities.
• Strong proficiency with Zendesk and Salesforce.
• Excellent de-escalation and customer relationship skills.
• Highly organized with strong prioritization in a remote setting.

Responsibilities

• Maintain detailed records of stakeholder interactions.
• Collaborate across remote departments to meet objectives.
• Collect and act on client feedback to improve processes.
• Respond to client inquiries and escalations promptly.
• Troubleshoot and resolve complex operational issues.

Skills

Multi-tasking

CRM

De-escalation

Prioritization

Remote work

Tools

Zendesk

Salesforce

Workflow platforms

Job description

• Role: Identity Access Management Specialist
• Location: Remote
• Employment Type: Full-time

Role Overview:

We are actively seeking a strategic Identity Access Management Specialist to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Maintain highly detailed and accurate records of all stakeholder interactions.
• Collaborate seamlessly across remote departments to achieve shared objectives.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Respond promptly and professionally to client inquiries and escalations.
• Troubleshoot, investigate, and resolve complex operational or customer issues.

Required Skills & Qualifications:

• Exceptional ability to manage multiple competing priorities simultaneously.
• High-level proficiency with Zendesk, Salesforce, and operational workflow platforms.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Highly organized methodology with a strong ability to prioritize effectively.
• Proven comfort and productivity operating in a fully remote, distributed environment.

What You’ll Bring:

• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• A proactive, solution-oriented mindset that thrives on solving complex problems.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.