Head of Identity Access Management

Joblet-AI; India; Remote; INR 2,500,000 - 4,200,000; Full time

Benefits offered by this job

Bonus structure

Learning stipend

Health benefits

Flexible remote hours

Job summary

Joblet-AI seeks a forward-thinking Head of Identity Access Management to lead our globally distributed remote team. You will shape security operations, drive strategic IAM initiatives, and deliver tangible results across the organization.

The role combines strategic planning with hands-on execution, requiring strong stakeholder management, robust process design, and the ability to scale teams and systems in a fast-growing remote environment.

Qualifications

• 8-10+ years of progressive experience in a relevant functional role.
• Proficiency with project management tools (Asana, Jira, Monday).
• Experience with helpdesk, ticketing, or CRM software.
• Excellent written, verbal, and asynchronous communication.
• Highly organized with strong prioritization abilities.

Responsibilities

• Maintain highly detailed and accurate records of all stakeholder interactions.
• Lead, mentor, and structurally scale a high-performing, globally distributed team.
• Respond promptly and professionally to client inquiries and escalations.
• Collaborate with internal departments to ensure seamless service delivery.
• Troubleshoot, investigate, and resolve complex operational or customer issues.

Skills

Stakeholder management

Communication skills

Organizational skills

Leadership

Remote work adaptability

Tools

Asana

Jira

Monday

CRM software

Job description

• Role: Head of Identity Access Management
• Location: Remote
• Employment Type: Full-time

Role Overview:

We are actively seeking a forward-thinking Head of Identity Access Management to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands‑on, tactical execution.

Key Responsibilities:

• Maintain highly detailed and accurate records of all stakeholder interactions.
• Lead, mentor, and structurally scale a high-performing, globally distributed team.
• Respond promptly and professionally to client inquiries and escalations.
• Collaborate with internal departments to ensure seamless service delivery.
• Troubleshoot, investigate, and resolve complex operational or customer issues.

Required Skills & Qualifications:

• High-level proficiency with industry-standard project management software (Asana, Jira, Monday).
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Highly organized methodology with a strong ability to prioritize effectively.
• 8-10+ years of demonstrated, progressive success in a relevant functional role.

What You’ll Bring:

• Exceptional stakeholder management, active listening, and negotiation skills.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• An unwavering commitment to operational quality, accuracy, and overall excellence.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.