Identity Access Management Associate

Joblet-AI; India; Remote; INR 450,000 - 750,000; Full time

Benefits offered by this job

Performance-based bonus

Annual learning stipend

Health and wellness benefits

Fully remote work

Flexible hours

Job summary

Joblet-AI is hiring an Identity Access Management Associate for a fully remote role. You will join a growing distributed team and contribute to operations, strategic initiatives, and delivery within your area.

The ideal candidate brings 1–3 years in a relevant role, strong prioritization, and comfort working remotely with CRM/ticketing tools. You will support clients, escalate where needed, and help enhance processes while receiving a performance bonus and learning stipend.

Qualifications

• 1–3 years in a relevant functional role.
• Proven ability to manage multiple priorities.
• Proficient with remote, distributed environments.
• Experience with helpdesk, ticketing, or CRM tools.
• Excellent de-escalation and customer relationship skills.

Responsibilities

• Respond promptly and professionally to client inquiries and escalations.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Manage daily scheduling, coordinate meetings, and facilitate cross-team communications.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Provide essential administrative, logistical, and operational support to the team.

Skills

Time management

Remote work

Customer service

Problem solving

Communication

Tools

Helpdesk software

CRM software

Ticketing system

Job description

• Role: Identity Access Management Associate
• Location: Remote
• Employment Type: Full-time

Role Overview:

We are actively seeking a resourceful Identity Access Management Associate to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Respond promptly and professionally to client inquiries and escalations.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Manage daily scheduling, coordinate meetings, and facilitate cross-team communications.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Provide essential administrative, logistical, and operational support to the team.

Required Skills & Qualifications:

• 1-3 years of demonstrated, progressive success in a relevant functional role.
• Exceptional ability to manage multiple competing priorities simultaneously.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Excellent de-escalation, problem-solving, and customer relationship management skills.

What You’ll Bring:

• An unwavering commitment to operational quality, accuracy, and overall excellence.
• A proactive, solution-oriented mindset that thrives on solving complex problems.
• Strong analytical abilities coupled with a commitment to data-driven decision making.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.