Identity Access Management Manager

Joblet-AI; India; Remote; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Bonus

L&D stipend

Health benefits

Remote work

High-impact projects

Job summary

Joblet-AI is seeking an experienced Identity Access Management Manager to lead our remote IAM operations. You will shape policy, governance, and incident response while driving cross-functional initiatives in a fully distributed team.

Bring strong vendor & tool knowledge for IAM platforms, superb communication, and a proven ability to deliver in a fast-paced, ambiguous environment. This role offers fully remote work with flexible hours and a performance-based bonus.

Qualifications

• Must be able to manage multiple priorities in a dynamic environment.
• Strong experience with helpdesk/CRM software and ticketing systems.
• Excellent de-escalation, problem-solving and client relationship skills.
• Outstanding written, verbal, and asynchronous communication abilities.
• Proven ability to work effectively in a fully remote, distributed setup.

Responsibilities

• Collaborate with internal departments to ensure seamless service delivery.
• Provide mentorship, guidance, and training to junior team members.
• Serve as a trusted SME and advisor for cross-functional initiatives.
• Act on critical client feedback to improve processes.
• Analyze workflows to design and implement major process improvements.

Job description

• Role: Identity Access Management Manager
• Location: Remote
• Employment Type: Full-time

Role Overview:

We are actively seeking a dedicated Identity Access Management Manager to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Collaborate with internal departments to ensure seamless service delivery.
• Provide ongoing mentorship, guidance, and training to junior team members.
• Act as a trusted subject matter expert and advisor for cross-functional initiatives.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Analyze existing workflows to design, propose, and implement major process improvements.

Required Skills & Qualifications:

• Exceptional ability to manage multiple competing priorities simultaneously.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Proven comfort and productivity operating in a fully remote, distributed environment.

What You'll Bring:

• An unwavering commitment to operational quality, accuracy, and overall excellence.
• A proactive, solution-oriented mindset that thrives on solving complex problems.
• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.