Human Resource Executive

Optimum Solutions; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Optimum Solutions in Bengaluru, India, seeks HR Operations Associates to support end-to-end Hire-to-Retire (H2R) processes for a global client. The role delivers Tier1 HR Helpdesk services, executes H2R transactions, and partners with global HR teams, with German language fluency mandatory.

The position involves handling HR queries in German and English, managing Workday transactions, onboarding/offboarding workflows, and ensuring data quality with PII protection.

Qualifications

• Fluency in German (B2/C1) and a degree in HR/Business/Commerce.
• 0.55 years of HR Shared Services experience.
• Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.

Responsibilities

• A. HR Helpdesk Advisory (Tier1) Handle HR queries related to Compensation, Benefits, Payroll, LD, Timekeeping, Workday transactions, Recruiting, and Performance Management. Provide voice and nonvoice support in German and English. Manage and resolve tickets across multiple HR queues. Support high touch cases such as pay-out, health and wellness related suport.
• B. Hire-to-Retire Transactional Activities Process Workday HCM updates across the employee lifecycle. Support onboarding activities including document verification and background checks. Coordinate offboarding workflows including exit documentation.
• C. Learning and Development Familiarity with end-to-end workflows within learning administration. Is able to co-ordinate and calibrate with different stakeholders. Ensures managing vendor co-ordination, invoicing and learning event administration
• D. Data Quality Maintain SLA, TAT, and quality standards. Ensure PII protection and data confidentiality. Utilize ServiceNow, dashboards, and knowledge bases.
• E. Continuous Improvement Identify process gaps and suggest improvements. Participate in training, calibrations, and governance reviews.

Skills

German language

English language

Communication skills

Attention to detail

Problem solving

Education

Bachelor's degree in HR/Business/Commerce

Tools

Workday

ServiceNow

SuccessFactors

Job description

Job Role - HRO - Employee Data Management - HR Operations Associate (Hire to Retire) German Language Support

Role Summary:

We are seeking HR Operations Associates to support end-to-end HiretoRetire (H2R) processes for a global client. The role involves delivering Tier1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams.

German language fluency is mandatory.

German Language Specialist with knowledge in HRO9

English Language Specialist with knowledge in HRO

Key Responsibilities:

• A. HR Helpdesk Advisory (Tier1) Handle HR queries related to Compensation, Benefits, Payroll, LD, Timekeeping, Workday transactions, Recruiting, and Performance Management. Provide voice and nonvoice support in German and English. Manage and resolve tickets across multiple HR queues. Support high touch cases such as pay-out, health and wellness related suport.
• B. Hire-to-Retire Transactional Activities Process Workday HCM updates across the employee lifecycle. Support onboarding activities including document verification and background checks. Coordinate offboarding workflows including exit documentation.
• C. Learning and Development Familiarity with end-to-end workflows within learning administration. Is able to co-ordinate and calibrate with different stakeholders. Ensures managing vendor co-ordination, invoicing and learning event administration
• D. Data Quality Maintain SLA, TAT, and quality standards. Ensure PII protection and data confidentiality. Utilize ServiceNow, dashboards, and knowledge bases.
• E. Continuous Improvement Identify process gaps and suggest improvements. Participate in training, calibrations, and governance reviews.

Required Skills Qualifications-

• Fluency in German (B2C1).- Bachelors degree in HR, Business, Commerce, or related fields.
• 0.55 years of HR Shared Services experience.
• Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.
• Behavioral Skills Strong communication and customer service orientation.
• Ability to work in 247 operations.
• Problem-solving and attention to detail.

Preferred Skills

• Experience supporting Global clients.
• Exposure to Payroll, Recruiting Ops, LD Ops, and Benefits.
• Certifications such as Workday HCM or Goethe German certifications.