Hr Operations Consultant

Optimum Solutions; Bengaluru; On-site; INR 400,000 - 540,000; Full time

Job summary

Optimum Solutions is seeking an HR Operations Associate to support end-to-end Hire-to-Retire processes for a global client. The role involves delivering Tier1 HR Helpdesk services in German and English, processing Workday transactions, and partnering with global HR teams.

German language fluency is mandatory. The candidate should have HR Shared Services exposure and hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.

Qualifications

• Fluency in German (B2/C1).
• Bachelor's degree in HR, Business, Commerce, or related fields.

Responsibilities

• HR Helpdesk Advisory (Tier1): handle queries in German and English across compensation, benefits, payroll, LD, timekeeping, workday, recruiting and performance management.
• Process Hire-to-Retire transactions and onboarding/offboarding activities in Workday; verify documents and coordinate background checks.
• Coordinate learning & development activities with vendors, ensure invoicing and event administration.
• Maintain data quality, SLA and confidentiality using ServiceNow dashboards and knowledge bases.
• Identify process gaps and participate in training, calibrations and governance reviews.

Skills

German language

Strong communication

Education

Bachelor's degree in HR/Business/Commerce

Tools

Workday

ServiceNow

SuccessFactors

Job description

Job Role - HRO - Employee Data Management - HR Operations Associate (Hire to Retire) German Language Support
Role Summary:
We are seeking HR Operations Associates to support end-to-end HiretoRetire (H2R) processes for a global client.
The role involves delivering Tier1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams.
German language fluency is mandatory.
German Language Specialist with knowledge in HRO9
English Language Specialist with knowledge in HRO

Key Responsibilities:

• A. HR Helpdesk Advisory (Tier1)
  Handle HR queries related to Compensation, Benefits, Payroll, LD, Timekeeping, Workday transactions, Recruiting, and Performance Management. Provide voice and nonvoice support in German and English. Manage and resolve tickets across multiple HR queues. Support high touch cases such as pay-out, health and wellness related suport.
• B. Hire-to-Retire Transactional Activities
  Process Workday HCM updates across the employee lifecycle.
  Support onboarding activities including document verification and background checks. Coordinate offboarding workflows including exit documentation.
• C. Learning and Development
  Familiarity with end-to-end workflows within learning administration. Is able to co-ordinate and calibrate with different stakeholders. Ensures managing vendor co-ordination, invoicing and learning event administration
• D. Data Quality
  Maintain SLA, TAT, and quality standards. Ensure PII protection and data confidentiality. Utilize ServiceNow, dashboards, and knowledge bases.
• E. Continuous Improvement
  Identify process gaps and suggest improvements. Participate in training, calibrations, and governance reviews.

Required Skills Qualifications-

Fluency in German (B2C1).- Bachelors degree in HR, Business, Commerce, or related fields.
0.55 years of HR Shared Services experience.
Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.

Behavioral Skills

• Strong communication and customer service orientation.
• Ability to work in 247 operations.
• Problem-solving and attention to detail.

Preferred Skills

• Experience supporting Global clients.
• Exposure to Payroll, Recruiting Ops, LD Ops, and Benefits.
• Certifications such as Workday HCM or Goethe German certifications.