German Language Expert -HRO- Lead and Manager

Enrich And Enlight Business Consulting; Bengaluru; On-site; INR 420,000 - 520,000; Full time

Job summary

Enrich And Enlight Business Consulting in Bengaluru is seeking an HR Operations Associate to support end-to-end Hire-to-Retire (H2R) processes for a global client. German language fluency is mandatory, with 1–5 years of HR Shared Services experience.

You will deliver Tier1 HR Helpdesk services, process Workday and related transactions, and collaborate with global HR teams from the Whitefield location.

Qualifications

• Fluency in German (B2/C1+).
• Bachelor’s degree in HR, business, or related field.
• 1–5 years of HR Shared Services experience.
• Hands-on with HR systems such as Workday or ServiceNow.

Responsibilities

• Handle Tier1 HR helpdesk queries across compensation, benefits, payroll and Workday.
• Provide German and English voice and non-voice support; manage tickets.
• Process Hire-to-Retire transactions and onboarding/offboarding workflows.
• Coordinate learning administration, vendor invoicing, and events.
• Maintain SLA/TAT, protect PII, and use ServiceNow dashboards.

Skills

German language

HR operations

Education

Bachelor's degree in HR, Business, or related field

Tools

Workday

ServiceNow

SuccessFactors

Job description

Role & responsibilities

ole: HR Operations Associate German Language

Must have skill:

Proficient in German Speaking and Writing (B2/C1+ Level) Good to have skill:

HRO Skill Hire to Retire, MS office Shift Timings: 1 PM to 11 PM IST. Should be comfortable with 24/60 flexible shift timings including night and rotational shifts.

Role Summary:

We are seeking HR Operations Associates to support endtoend HiretoRetire (H2R) processes for a global client. The role involves delivering Tier1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams. German language fluency is mandatory. Requirement location: Whitefield, Bangalore, India

Key Responsibilities:

• A. HR Helpdesk & Advisory (Tier1) - Handle HR queries related to Compensation, Benefits, Payroll, L&D, Timekeeping, Workday transactions, Recruiting, and Performance Management. - Provide voice and nonvoice support in German and English. - Manage and resolve tickets across multiple HR queues. - Support hightouch cases such as pay-out, health and wellness related support.
• B. Hire-to-Retire Transactional Activities - Process Workday HCM updates across the employee lifecycle. - Support onboarding activities including document verification and background checks. - Coordinate offboarding workflows including exit documentation.
• C. Learning and Development - familiarity with end-to-end workflows within learning administration - Is able to co-ordinate and calibrate with different stakeholders - Ensures managing vendor co-ordination, invoicing and learning event administration.
• D. Data & Quality - Maintain SLA, TAT, and quality standards. - Ensure PII protection and data confidentiality. - Utilize ServiceNow, dashboards, and knowledge bases.
• E. Continuous Improvement - Identify process gaps and suggest improvements. - Participate in training, calibrations, and governance reviews.

Required Skills & Qualifications:

• Fluency in German (B2/C1+).
• Bachelor's degree in HR, Business, Commerce, or related fields.
• 1-5 years of HR Shared Services experience.
• Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.