German Expert B2/C1 - HR Operations

VMC Soft Technologies, Inc; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

On-site in Bengaluru

Global client exposure

Job summary

VMC Soft Technologies, Inc in Bengaluru is seeking HR Operations Associates to support end-to-end Hire-to-Retire (H2R) processes for a global client. The role involves delivering Tier1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams.

German language fluency is mandatory, with English language support as needed. The position requires readiness for 24/7 operations in a fast-paced environment.

Qualifications

• Fluency in German (B2/C1) as mandatory.
• Bachelor's degree in HR, Business, or related field.
• Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.
• Strong communication and customer service orientation.
• Ability to work in 24/7 operations.
• Problem-solving and attention to detail.

Responsibilities

• HR Helpdesk Advisory (Tier1) handling queries across Compensation, Benefits, Payroll, Timekeeping and more in German and English.
• Process Hire-to-Retire transactions and update Workday HCM across the lifecycle.
• Coordinate onboarding, background checks, and offboarding workflows.
• Coordinate Learning and Development activities, vendor coordination, invoicing and events.
• Maintain data quality, SLA/TAT, and data confidentiality, using ServiceNow and dashboards.

Skills

German language fluency

Strong communication

Customer service orientation

24/7 operations

Education

Bachelor's degree in HR, Business, Commerce, or related fields

Tools

Workday

ServiceNow

SuccessFactors

Job description

Job Description

Role Summary:

We are seeking HR Operations Associates to support end-to-end HiretoRetire (H2R) processes for a global client.

The role involves delivering Tier1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams.

German language fluency is mandatory.

German Language Specialist with knowledge in HRO9

English Language Specialist with knowledge in HRO

Key Responsibilities

• HR Helpdesk Advisory (Tier1) Handle HR queries related to Compensation, Benefits, Payroll, LD, Timekeeping, Workday transactions, Recruiting, and Performance Management. Provide voice and nonvoice support in German and English. Manage and resolve tickets across multiple HR queues. Support high touch cases such as pay-out, health and wellness related suport.
• Hire-to-Retire Transactional Activities Process Workday HCM updates across the employee lifecycle. Support onboarding activities including document verification and background checks. Coordinate offboarding workflows including exit documentation.
• Learning and Development Familiarity with end-to-end workflows within learning administration. Is able to co-ordinate and calibrate with different stakeholders. Ensures managing vendor co-ordination, invoicing and learning event administration.
• Data Quality Maintain SLA, TAT, and quality standards. Ensure PII protection and data confidentiality. Utilize ServiceNow, dashboards, and knowledge bases.
• Continuous Improvement Identify process gaps and suggest improvements. Participate in training, calibrations, and governance reviews.

Required Skills Qualifications

• Fluency in German (B2C1).- Bachelor s degree in HR, Business, Commerce, or related fields.
• 0.55 years of HR Shared Services experience.
• Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors. Behavioral Skills
• Strong communication and customer service orientation.
• Ability to work in 247 operations.
• Problem-solving and attention to detail.

Preferred Skills

• Experience supporting Global clients.
• Exposure to Payroll, Recruiting Ops, LD Ops, and Benefits.
• Certifications such as Workday HCM or Goethe German certifications

LOCATION: BANGALORE

WORK FROM OFFICE