Human Resource Coordinator - Off Roll Position

Aditya birla health Insurance; Goregaon; On-site; INR 300,000 - 450,000; Full time

Job summary

Aditya Birla Health Insurance is looking for an Onboarding Coordinator to manage agency partner onboarding, resolve issues, and serve as the single point of contact for onboarding queries. You will coordinate with internal teams and external stakeholders to ensure smooth onboarding processes and timely service delivery.

The role requires strong coordination, the ability to manage multiple stakeholders, and excellent verbal and written communication skills, with prior experience in operations or

Qualifications

• Graduate in any discipline.
• 1–3 years in operations, onboarding, coordination, or stakeholder roles.
• Strong coordination and follow-up skills.
• Ability to manage multiple stakeholders simultaneously.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate with business teams for agency partner onboarding requirements.
• Resolve onboarding-related issues by coordinating with internal teams and external stakeholders.
• Handle a high volume of calls, emails, and escalations related to onboarding activities.
• Ensure adherence to onboarding processes, compliance, and service timelines.
• Act as a single point of contact for onboarding queries from business stakeholders.
• Liaise with PeopleStrong for document verification, code generation, and onboarding approvals.
• Track onboarding requests from initiation to completion and ensure timely closure.
• Escalate critical cases and work towards timely resolution.

Skills

Coordination

Stakeholder management

Communication skills

Call handling

Education

Graduate

Tools

PeopleStrong

Job description

Role & responsibilities

• Coordinate with Business Teams for agency partner onboarding requirements.
• Resolve onboarding-related issues by coordinating with internal teams and external stakeholders.
• Handle a high volume of calls, emails, and escalations related to onboarding activities.
• Ensure adherence to onboarding processes, compliance requirements, and service timelines.
• Act as a single point of contact for onboarding-related queries from business stakeholders.
• Liaise with the PeopleStrong team for document verification, code generation, and onboarding approvals.
• Track onboarding requests from initiation to completion and ensure timely closure.
• Escalate critical cases and work towards timely resolution.

Preferred candidate profile

• Graduate in any discipline.
• 1-3 years of experience in operations, onboarding, coordination, or stakeholder management roles.
• Strong coordination and follow-up skills.
• Ability to manage multiple stakeholders simultaneously.
• Comfortable handling a high volume of calls and resolving queries.
• Excellent verbal and written communication skills.