HR Operations Specialist

Hitachi Digital; Pune District; On-site; INR 650,000 - 900,000; Full time

Job summary

Hitachi Digital in India is seeking a highly organized Sr. Associate, HR Shared Services to manage end-to-end onboarding for new hires and resolve employee inquiries through the ticketing system.

You will collaborate with IT, Payroll, and Facilities to ensure a smooth Day 1 experience and accurate HR records in the HRIS. The role requires 3–5 years in HR Shared Services or HR Operations with strong knowledge of onboarding processes, Indian labor compliance, and experience with SAP

Qualifications

• Education: Bachelor's degree in Human Resources, Business Administration, or a related field.
• Experience: 3-5 years in HR Shared Services/HR Operations, preferably onboarding in a large-scale/multi-state environment in India.
• Knowledge: Core HR processes and Indian statutory compliance related to hiring and documentation.
• Technical Skills: Proficiency in using an HRIS (e.g., SAP SuccessFactors, Workday, Oracle) and ticketing systems (e.g., ServiceNow, Zendesk).

Responsibilities

• Manage end-to-end onboarding lifecycle for new employees in India.
• Serve as first point of contact for HR inquiries via the ticketing system and resolve high-volume tickets within SLAs.
• Ensure compliance with local Indian labor laws and support HR audits.

Skills

Communication

Organizational skills

Attention to detail

Discretion

Customer service mindset

Education

Bachelor's degree in HR or related field

Tools

SAP SuccessFactors

Workday

Oracle

ServiceNow

Zendesk

Job description

Job Description

About the Role: We are looking for a highly organized and detail-oriented Sr. Associate, HR Shared Services to join our team in India. This role is critical in providing prompt, accurate, and consistent HR support to our employees. The ideal candidate will primarily manage the end-to-end onboarding process for new hires and efficiently resolve employee inquiries through our ticketing system.

Key Responsibilities

1. Employee Onboarding

• Manage the complete pre-boarding and onboarding lifecycle for new employees in India.
• Ensure timely collection, verification, and processing of all required new hire documentation (e.g., identity proof, education certificates, background check forms).
• Coordinate with internal teams (e.g., IT, Payroll, Facilities) to ensure a seamless Day 1 experience, including system access, equipment setup, and workspace readiness.
• Conduct HR-related induction and orientation sessions, explaining company policies, benefits, and HR processes.
• Maintain accurate and up-to-date employee records in the HRIS (Human Resources Information System).

2. HR Ticket Handling and Query Resolution

• Serve as the first point of contact for HR-related queries from employees, managers, and external partners via the HR Shared Services ticketing system.
• Efficiently manage and resolve a high volume of tickets related to various HR topics, including policies, standard operating procedures (SOPs), benefits, and data changes.
• Ensure all tickets are logged, categorized, tracked, and resolved within established Service Level Agreements (SLAs).
• Escalate complex or specialized issues to the appropriate HR Centers of Excellence (CoE) or other departments, ensuring a smooth handoff and follow-up.
• Contribute to the continuous improvement of the knowledge base by documenting resolutions and frequently asked questions (FAQs).

3. Compliance and Audit Support

• Ensure strict compliance with all local Indian labor laws and company policies during the onboarding and record-keeping processes.
• Support internal and external HR audits by providing necessary documentation and data.

Qualifications and Skills

Required

• Education: Bachelors degree in Human Resources, Business Administration, or a related field.
• Experience: 3-5 years of experience in an HR Shared Services or HR Operations role, preferably with a focus on onboarding in a large-scale or multi-state environment in India.
• Knowledge: Solid understanding of core HR processes and Indian statutory compliance related to hiring and employee documentation.
• Technical Skills: Proficiency in using an HRIS (e.g., SAP SuccessFactors, Workday, Oracle) and experience with a ticketing system (e.g., ServiceNow, Zendesk).

Preferred

• Excellent written and verbal communication skills in English, with the ability to communicate clearly and professionally.
• Strong organizational skills and exceptional attention to detail.
• Proven ability to handle sensitive and confidential information with discretion.
• A strong customer service mindset, with a proactive approach to problem-solving.
• Ability to thrive in a fast-paced, high-volume environment.