Business Coordinator - Off Roll Position

Aditya Birla Health Insurance; Goregaon; On-site; INR 360,000 - 480,000; Full time

Job summary

Aditya Birla Health Insurance is seeking an onboarding coordinator to partner with business teams and agency partners to capture onboarding requirements, resolve issues, and ensure adherence to processes, compliance, and timelines.

You'll handle a high volume of calls and emails, coordinate with internal and external stakeholders, liaise with PeopleStrong for verification and approvals, and track requests from start to finish for timely closure.

Qualifications

• Graduate in any discipline.
• 1-3 years of experience in operations, onboarding, coordination, or stakeholder management roles.
• Strong coordination and follow-up skills.
• Ability to manage multiple stakeholders simultaneously.
• Comfortable handling a high volume of calls and resolving queries.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate with Business Teams for agency partner onboarding requirements.
• Resolve onboarding-related issues by coordinating with internal teams and external stakeholders.
• Handle a high volume of calls, emails, and escalations related to onboarding activities.
• Ensure adherence to onboarding processes, compliance requirements, and service timelines.
• Act as a single point of contact for onboarding-related queries from business stakeholders.
• Liaise with the PeopleStrong team for document verification, code generation, and onboarding approvals.
• Track onboarding requests from initiation to completion and ensure timely closure.
• Escalate critical cases and work towards timely resolution.

Skills

Coordination

Stakeholder management

Communication

Multitasking

Customer service

Onboarding

Education

Graduate degree

Job description

Role & responsibilities

• Coordinate with Business Teams for agency partner onboarding requirements.
• Resolve onboarding-related issues by coordinating with internal teams and external stakeholders.
• Handle a high volume of calls, emails, and escalations related to onboarding activities.
• Ensure adherence to onboarding processes, compliance requirements, and service timelines.
• Act as a single point of contact for onboarding-related queries from business stakeholders.
• Liaise with the PeopleStrong team for document verification, code generation, and onboarding approvals.
• Track onboarding requests from initiation to completion and ensure timely closure.
• Escalate critical cases and work towards timely resolution.

Preferred candidate profile

• Graduate in any discipline.
• 1-3 years of experience in operations, onboarding, coordination, or stakeholder management roles.
• Strong coordination and follow-up skills.
• Ability to manage multiple stakeholders simultaneously.
• Comfortable handling a high volume of calls and resolving queries.
• Excellent verbal and written communication skills.