Hub Incharge

Shadowfax Technologies; Kanyakumari; On-site; INR 450,000 - 650,000; Full time

Job summary

Shadowfax Technologies in Tamil Nadu seeks a Hub In-Charge to oversee daily hub operations, ensuring timely shipment processing, inventory accuracy, and on-time delivery performance. You will lead delivery executives and hub staff, coordinate with transport teams and central operations, monitor KPIs, and prepare daily reports to management while ensuring compliance with safety guidelines.

The role requires strong communication, leadership, and the ability to manage workloads and peak-season

Qualifications

• Graduate or 12th pass as per company requirements.
• Experience in logistics, courier, warehouse, e-commerce, or delivery operations preferred.
• Basic knowledge of Excel, email, shipment tracking systems, and MIS reporting.
• Good communication, leadership, and problem-solving skills.
• Ability to manage teams and work under operational deadlines.

Responsibilities

• Oversee daily inbound and outbound shipment operations.
• Ensure timely receiving, sorting, scanning, dispatching, and delivery of shipments.
• Monitor shipment movement and adherence to operational timelines.
• Maintain hub organization and cleanliness.
• Supervise delivery executives, hub staff, and sorting personnel.
• Allocate workloads and delivery routes; monitor attendance and productivity.
• Train team on processes and safety procedures.
• Maintain accurate shipment records and scan compliance.
• Monitor pending, undelivered, returned, damaged, and missing shipments; reconcile stock.
• Track delivery performance and prepare daily MIS reports; drive KPI improvements.
• Coordinate with customer support to resolve delivery complaints; handle escalations.
• Follow SOPs and safety guidelines; ensure proper documentation and COD reconciliation.

Skills

Leadership

Communication

Problem solving

Team management

Education

Graduate

12th pass

Tools

Excel

MIS reporting software

Job description

Job Description: Hub In-Charge

Hub Location: NCJ_Paruthivilai, Tamil Nadu
Department: Operations / Logistics
Job Title: Hub In-Charge

Job Summary

The Hub In-Charge is responsible for managing the daily operations of the delivery hub, ensuring timely shipment processing, efficient manpower utilization, inventory accuracy, and on-time delivery performance. The role involves coordinating with delivery executives, warehouse staff, transport teams, and central operations.

Key Responsibilities

Hub Operations

• Manage daily inbound and outbound shipment operations.
• Ensure timely receiving, sorting, scanning, dispatching, and delivery of shipments.
• Monitor shipment movement and ensure adherence to operational timelines.
• Maintain proper hub organization and cleanliness.

Team Management

• Supervise delivery executives, hub staff, and sorting personnel.
• Allocate daily workloads and delivery routes.
• Monitor staff attendance, productivity, and performance.
• Train team members on operational processes and safety procedures.

Shipment and Inventory Management

• Maintain accurate shipment records and scan compliance.
• Monitor pending, undelivered, returned, damaged, and missing shipments.
• Conduct regular physical stock reconciliation.
• Ensure proper handling and security of shipments.

Performance and MIS Reporting

• Track delivery performance, pending shipments, productivity, and service-level targets.
• Prepare daily operational reports and share them with management.
• Identify operational issues and implement corrective actions.
• Work toward achieving hub performance KPIs.

Customer Service and Issue Resolution

• Coordinate with customer support to resolve delivery complaints.
• Handle escalations related to delayed, damaged, or missing shipments.
• Ensure timely resolution of operational issues.

Compliance and Safety

• Follow company policies, standard operating procedures, and security guidelines.
• Ensure accurate documentation and cash-on-delivery reconciliation, where applicable.
• Maintain a safe working environment and prevent shipment losses.

Required Qualifications

• Graduate or 12th pass, depending on company requirements.
• Experience in logistics, courier, warehouse, e-commerce, or delivery operations preferred.
• Basic knowledge of Excel, email, shipment tracking systems, and MIS reporting.
• Good communication, leadership, and problem-solving skills.
• Ability to manage teams and work under operational deadlines.

Key Performance Indicators (KPIs)

• On-time dispatch and delivery percentage.
• Shipment scan compliance.
• Pending and undelivered shipment volume.
• Shipment loss and damage rate.
• Delivery team productivity.
• Customer complaint resolution.
• Inventory accuracy and COD reconciliation, where applicable.

Reporting Structure

Reports to: Area Manager / Operations Manager
Supervises: Delivery Executives, Hub Associates, and Sorting Staff.

Work Conditions

• Full-time, hub-based operational role.
• May require shift work, weekend availability, and handling peak-season workloads.