Hub Incharge

Shadowfax Technologies; Palakkad; On-site; INR 350,000 - 480,000; Full time

Job summary

Shadowfax Technologies seeks a proactive Hub Incharge to oversee day-to-day hub operations, last-mile delivery activities, manpower, and rider hiring at the Kalladikode and Nemmara hubs in Kerala.

You will manage hub staff, ensure timely deliveries, track shipments, and optimize performance metrics while maintaining strong local area knowledge for efficient routing and coverage.

Qualifications

• Experience in hub operations or last-mile delivery operations.
• Good team-handling and communication skills.
• Knowledge of rider hiring and local manpower sourcing.
• Strong geographical knowledge of the assigned location.
• Basic MS Excel and reporting skills.

Responsibilities

• Hub Operations: Manage daily hub activities, shipment processing, dispatch, and delivery operations.
• Team Management: Supervise delivery associates, riders, and hub staff to achieve operational targets.
• Last-Mile Operations: Ensure timely deliveries, track pending shipments, and resolve delivery-related issues.
• Rider Hiring: Source, recruit, and onboard delivery riders based on business requirements.
• Manpower Management: Monitor attendance, productivity, rider availability, and workforce allocation.
• Performance Monitoring: Track operational KPIs, delivery TAT, productivity, and service levels.
• Local Area Knowledge: Understand local routes, pincodes, nearby areas, and delivery coverage.
• Issue Resolution: Handle customer complaints, shipment discrepancies, and operational escalations.
• Reporting: Maintain daily operational reports and update trackers using MS Excel or Google Sheets.

Skills

Hub operations

Team management

Rider hiring

Local geography

MS Excel

Job description

Job Title: Hub Incharge Department: Last-Mile Operations Experience: 13 years Industry Preference: Logistics, E-commerce, Quick Commerce, Courier & Supply Chain Locations: Kalladikode and Nemmara, Kerala

Job Summary

We are looking for a proactive Hub Incharge to manage day-to-day hub operations, last-mile delivery activities, manpower, and rider hiring. The candidate should have strong local area knowledge, team-handling skills, and the ability to ensure timely deliveries and smooth hub functioning.

Roles and Responsibilities

• Hub Operations: Manage daily hub activities, shipment processing, dispatch, and delivery operations.


• Team Management: Supervise delivery associates, riders, and hub staff to achieve operational targets.


• Last-Mile Operations: Ensure timely deliveries, track pending shipments, and resolve delivery-related issues.


• Rider Hiring: Source, recruit, and onboard delivery riders based on business requirements.


• Manpower Management: Monitor attendance, productivity, rider availability, and workforce allocation.


• Performance Monitoring: Track operational KPIs, delivery TAT, productivity, and service levels.


• Local Area Knowledge: Understand local routes, pincodes, nearby areas, and delivery coverage.


• Issue Resolution: Handle customer complaints, shipment discrepancies, and operational escalations.


• Reporting: Maintain daily operational reports and update trackers using MS Excel or Google Sheets.

Required Skills

• Experience in hub operations or last-mile delivery operations.


• Good team-handling and communication skills.


• Knowledge of rider hiring and local manpower sourcing.


• Strong geographical knowledge of the assigned location.


• Basic MS Excel and reporting skills.


• Ability to work in a fast-paced logistics environment.

Eligibility

• 1–3 years of relevant experience in logistics, e-commerce, courier, warehouse, or last-mile operations.


• Candidates with delivery team management and rider recruitment experience are preferred.


• Must be comfortable working from the assigned hub location.Role & responsibilities