HR Operations Associate

Wipro Ltd.; Mumbai; Presencial; INR 201.000 - 290.000; Jornada completa

Descripción de la vacante

Wipro in Mumbai is seeking a helpdesk executive to handle client queries via chat and email, ensuring courteous service and accurate documentation of issues and resolutions. The role requires excellent communication and adherence to SLAs, with a fixed evening shift and transport provided.

Applicants must be graduates (excluding B.Tech/B.E.) and provide original mark sheets for all 6 semesters. A 1-year service agreement applies to this position.

Formación

• Excellent communication skills mandatory.
• All 6 semester original marksheets in hard copy are mandatory.
• 1 year service agreement is applicable.

Responsabilidades

• Field incoming help requests from clients via Chat or emails in a courteous manner.
• Document end user identification information and nature of problem.
• Identify product details to assist interaction and troubleshooting.
• Record, track, and document all queries and resolutions.
• Follow standard processes to resolve client queries.
• Resolve queries as per the defined SLAs.

Conocimientos

Excellent communication

Educación

Graduate (excluding B.Tech/B.E.)

Descripción del empleo

Roles & Responsibilities:

• Excellent communication skills are mandatory.
• Fielding all incoming help requests from clients via Chat or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Working Days Fixed evening shift (5 days working). Saturdays & Sundays are fixed off

Transport – Both Side transport will be provided

Any graduate, except B.Tech and B.E.

All 6 semester original mark sheets in hard copy are mandatory

Note: 1 year Service Agreement is applicable