HR Manager : Retail

People, Jobs, and News; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

People, Jobs, and News is seeking an experienced HR Manager for Exclusive Brand Outlets across Southern & Eastern India. The role focuses on end-to-end HR operations, recruitment, compliance, employee relations, and learning & development for store staff.

The successful candidate will lead talent acquisition, onboarding, and retention initiatives while ensuring adherence to labor laws and HR policies across multiple states. Frequent travel to stores is required.

Qualifications

• MBA / PGDM in Human Resources or related field.
• 7–10 years of HR experience, preferably in retail with multi-store exposure.
• English, Tamil and Hindi proficiency.

Responsibilities

• Lead end-to-end HR operations for ~100 Exclusive Brand Outlets across Southern & Eastern India.
• Manage recruitment, onboarding, statutory compliance, employee relations, learning & development, and engagement for store staff.
• Ensure adherence to HR policies and labor laws across states; coordinate statutory returns with legal/compliance teams.
• Drive learning & development: product knowledge, soft skills, and customer service training; monitor post-training effectiveness.

Skills

Interpersonal skills

Labor laws

Multisite HR management

Problem solving

MS Office

HRMS

Languages: English, Tamil, Hindi

Education

MBA / PGDM in HR

Tools

MS Office

HRMS

Job description

Job Title: HR Manager – Exclusive Brand Outlets (EBOs)

Location: Chennai

Department: Human Resources

Reports To: VP – HR

Role Purpose

The HR Manager – EBOs will be responsible for managing end-to-end HR operations for approximately 100 Exclusive Brand Outlets across Southern & Eastern India. This role focuses on recruitment, statutory compliance, employee relations, learning & development, and driving motivation and retention initiatives for store-level staff, ensuring alignment with the company’s business objectives and retail growth plans.

Key Responsibilities

• Talent Acquisition & Onboarding
• Plan and execute recruitment strategies for store-level positions (Store Managers, Sales Associates, Visual Merchandisers, cluster managers etc.).
• Build a pipeline of talent through job portals, campus tie-ups, and local recruitment channels.
• Ensure smooth onboarding, induction, and cultural integration of new hires.
• Statutory Compliance & HR Policies
• Ensure compliance with all applicable labor laws, Shops & Establishments Acts, and Other Statutory Requirements In Respective States.
• Coordinate with legal and compliance teams for timely filing of statutory returns.
• Conduct periodic audits at stores to ensure adherence to HR policies.
• Employee Relations & Engagement
• Act as a point of contact for store employees for grievance redressal and conflict resolution.
• Conduct regular store visits to assess employee morale and workplace culture.
• Drive employee engagement programs, celebrations, and recognition initiatives to boost motivation.
• Learning & Development
• Identify training needs in collaboration with Store Managers and Operations Team.
• Plan and implement product knowledge sessions, soft skills workshops, and customer service training.
• Monitor post-training effectiveness and ensure continuous skill enhancement.
• Motivation & Retention
• Design and implement incentive schemes, recognition programs, and career progression plans.
• Analyze attrition data and implement retention strategies.
• Foster a positive work environment that encourages loyalty and performance.
• HR Operations & Reporting
• Maintain accurate employee records in HRMS.
• Prepare periodic HR dashboards on recruitment, attrition, compliance, and engagement activities.
• Liaise with payroll teams for accurate salary processing and incentives payout.

Key Skills & Competencies

• Strong interpersonal and communication skills.
• In-depth knowledge of labor laws and retail HR practices.
• Ability to manage multiple priorities across a geographically dispersed workforce.
• Problem-solving, conflict resolution, and decision-making skills.
• Proficiency in MS Office and HRMS tools.

Qualifications & Experience

• Education: MBA / PGDM in Human Resources or related field.
• Experience: 7–10 years in HR, preferably in the retail industry, with multi-store HR management exposure.
• Language Skills: Proficiency in English, Tamil and Hindi.

Travel Requirement

• Frequent travel to stores across Southern & Eastern India for recruitment, training, and employee engagement activities.

Skills: hr operations,hr manager,learning & development,statutory compliance,talent acquisition,training,compliance,hrms,employee relations & engagement,recruitment,employee engagement,hr policies,employee relations,store