HR - Retail Operations

SNITCH; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

SNITCH is looking for an experienced professional for the HR - Retail Operations role in Bengaluru, responsible for managing end-to-end HR operations across multiple retail locations. The successful candidate will ensure compliance, effective employee lifecycle management, and provide support for retail leadership in staffing and engagement initiatives.

This role is crucial for maintaining HR operational consistency while handling payroll, grievances, and employee data governance.

Qualifications

• 4–5 years of experience in HR Operations, preferably in Retail or multi-location environments.
• Experience with statutory compliance such as PF, ESI, and others across multiple states.
• Proven ability to handle employee queries and grievances.

Responsibilities

• Manage HR operations for retail store employees across multiple locations.
• Coordinate with payroll vendors for timely processing.
• Ensure accurate employee data governance.

Skills

Strong communication skills

End-to-end retail HR operations

Statutory compliance knowledge

Employee lifecycle management

HRMS platforms knowledge

Employee queries handling

Manpower planning support

Tools

Keka HRMS

Job description

Job Title: HR - Retail Operations (Deputy/ Asst. Manager Level)

Experience: 4–5 Years

CTC: Rs.7–10 LPA

Job Description

We are looking for an experienced Retail HR Operations professional to manage end-to-end HR operations across multi-location retail stores. The role will act as a key HR SPOC for retail teams, ensuring smooth people operations, strong statutory compliance, accurate HR data governance, and a consistent employee experience across stores.

Key Responsibilities

Retail HR Operations

• Manage end-to-end HR operations for retail store employees across multiple locations, ensuring consistency and zero process gaps.
• Act as the primary HR SPOC for Store Managers, ASMs, and Retail Ops teams for all HR-Ops matters.
• Ensure smooth day-to-day HR support to retail operations with minimal disruption to business.

Payroll & Statutory Compliance

• Coordinate with payroll and compliance vendors to ensure timely and accurate processing of payroll and statutory compliances including PF, ESI, PT, LWF, Gratuity, Bonus, and Shops & Establishment.

Employee Lifecycle Management

• Manage the complete employee lifecycle for retail staff including:
  • Onboarding & documentation
  • Confirmation & role changes
  • Transfers (inter-store / inter-city)
  • Offboarding management including but not limited to final settlements, absconding cases, attrition analysis and management
• Ensure all lifecycle actions are properly documented, approved, and audit-compliant.

Data Governance

• Maintain accurate and up-to-date employee data for data sanity on HRMS (Keka or similar) including personal /job details, role changes, attendance, and exit records.
• Ensure data integrity and support HR reporting, audits, and leadership reviews.
• Monitor HRMS workflows and approvals to prevent data leakage or delays.

Employee Queries & Grievance Handling

• Address employee queries related to salary, attendance, leave, benefits, and policies within defined TATs.
• Handle store-level grievances sensitively and ensure proper escalation, documentation, and closure.
• Support disciplinary processes in coordination with Retail Ops, and Legal.

Manpower Planning & Retail Support

• Support Retail Leadership with manpower planning, hiring coordination, store staffing, and replacement tracking.
• Monitor attrition trends, absenteeism, and staffing gaps at store level and flag risks proactively.
• Work closely with TA teams to ensure timely closures of retail hiring requirements.

HR MIS & Reporting

• Prepare and share regular HR MIS including headcount, attrition, attendance, payroll status, and compliance trackers.
• Provide store-wise, city-wise, and AM-wise reports to support decision-making.
• Highlight red flags and actionable insights to HR Head and Retail Leadership.

Employee Engagement & Culture

• Drive and support employee engagement initiatives at retail locations including festivals, recognition activities, and morale-building programs.
• Coordinate with stores to ensure consistent execution of engagement calendars.

Governance & Process Adherence

• Ensure adherence to HR policies, SOPs, and audit-aligned processes across all retail locations.
• Support initiatives aimed at zero leakage HR operations by identifying gaps and driving corrective actions.

Desired Candidate Profile

• Strong hold on communication
• 4–5 years of experience in HR Operations, preferably in Retail, QSR, FMCG, or multi-location frontline workforce environments
• Strong hands-on experience in end-to-end retail HR operations, including payroll coordination, statutory compliance, employee lifecycle management, and store-level HR support
• Practical exposure to statutory compliances such as PF, ESI, PT, LWF, Gratuity, Bonus, and Shops & Establishment across multiple states
• Experience in managing onboarding, transfers, exits, absconding cases, and attrition analysis for large retail teams
• Strong working knowledge of HRMS platforms (Keka or similar) with a focus on data accuracy, approvals, and reporting
• Proven ability to handle employee queries and grievances with sensitivity, structure, and timely closure
• Experience supporting manpower planning, staffing gaps, and hiring coordination with TA and Retail Ops teams
• Comfortable preparing and analysing HR MIS including headcount, attrition, attendance, payroll, and compliance dashboards
• High attention to detail with an audit-first mindset and ability to identify and close HR process gaps
• Strong communication skills to work effectively with Store Managers, ASMs, Retail Leadership, Payroll Vendors, Legal, and HR Head
• Ability to work in a fast-paced, operations-driven retail environment with minimal supervision