Housekeeping Team Leader

Kimpton; India; On-site; INR 350,000 - 500,000; Full time

Job summary

Kimpton in Hyderabad is seeking an experienced housekeeping supervisor to lead Bed Room Service, Bathroom Service, Valet Service, and Linen maintenance. You will enforce standards, arrange training, and ensure timely guest service while coordinating with Front Office and managing stock and lost property.

The role requires 2 years of housekeeping experience with supervisory exposure, fluent English, and MS Office skills. This is a full-time on-site position at Survey No. 35, Hyderabad.

Qualifications

• Clear communication with guests, staff and third parties.
• Ability to read, write and speak English fluently.
• Proficient in Microsoft Office applications.
• Strong organizational and staff training capabilities.

Responsibilities

• Supervise housekeeping standards across Bed Room Service, Bathroom Service, Valet Service, Linen maintenance.
• Recommend changes to standards and training needs on an ongoing basis.
• Maintain knowledge of housekeeping systems and ensure smooth shift handovers.
• Open/close shifts, distribute keys, and manage calls.
• Resolve employee grievances and perform room allocations/inspections.
• Coordinate with Front Office for guest and hotel requirements; manage special requests.
• Oversee stock levels, storage areas, and stock takes; handle lost property.

Skills

Communication skills

English proficiency

Microsoft Office

Organizational & training abilities

Education

High School or Diploma in Hotel Administration

Tools

Microsoft Office

Job description

• Supervise the implementation of housekeeping standards and procedures in relation to: Bed Room Service, Bathroom Service, Valet Service, Linen maintenance.
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Management of all incoming and outgoing calls
• Solve employee grievances
• Perform Room allocations
• Perform Room inspections
• Liaise with Front Office for guest and hotel requirements
• Ensure guest valet is processed and delivered in a timely manner
• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Ensure consistency within the department
• Management of lost property for the hotel
• Ensure you have complete knowledge of room types, layouts and facilities
• Manage storage areas
• Maintain adequate stock levels
• Complete stock takes as required
• Maintain stock levels
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Works with Superior and Human Resources on manpower planning and management needs

QUALIFICATIONS AND REQUIREMENTS

Required Skills –

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to speak, read and write English
• Proficient in the use of Microsoft Office
• Organizational and training abilities

Qualifications –

• High School or Diploma in Hotel Administration, Hotel Management or equivalent

Experience –

• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
• Type and level of experience required may vary slightly based on size and complexity of operation

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Info

• Posting Date 02/03/2025, 12:57 PM
• Job Schedule Full time
• Locations Survey No. 35, Hyderabad, 500081, IN