Housekeeping Team Leader

IHG Hotels & Resorts; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Housekeeping Team Leader in Hyderabad. The role involves overseeing housekeeping operations, managing staff, and ensuring the highest standards of cleanliness. Candidates should have at least 2 years of housekeeping experience, along with strong communication and organizational skills. This full-time position offers a chance to lead a dedicated team in providing exceptional guest services.

Qualifications

• 2 years housekeeping experience preferably in a hotel of similar size.
• Experience includes supervisory responsibilities.
• Able to speak, read, and write English.

Responsibilities

• Supervise housekeeping standards and procedures.
• Manage staff and resolve employee grievances.
• Ensure timely processing of guest requests.

Skills

Communication

Organizational abilities

Training abilities

Proficiency in Microsoft Office

Education

High School or Diploma in Hotel Administration or Hotel Management

Job description

Join to apply for the Housekeeping Team Leader role at IHG Hotels & Resorts

Join to apply for the Housekeeping Team Leader role at IHG Hotels & Resorts

• Supervise the implementation of housekeeping standards and procedures in relation to: Bed Room Service, Bathroom Service, Valet Service, Linen maintenance.
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Management of all incoming and outgoing calls
• Solve employee grievances
• Perform Room allocations
• Perform Room inspections
• Liaise with Front Office for guest and hotel requirements
• Ensure guest valet is processed and delivered in a timely manner
• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Ensure consistency within the department
• Management of lost property for the hotel
• Ensure you have complete knowledge of room types, layouts and facilities
• Manage storage areas
• Maintain adequate stock levels
• Complete stock takes as required
• Maintain stock levels
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Works with Superior and Human Resources on manpower planning and management needs
  
  

Duties And Responsibilities

• Supervise the implementation of housekeeping standards and procedures in relation to: Bed Room Service, Bathroom Service, Valet Service, Linen maintenance.
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Management of all incoming and outgoing calls
• Solve employee grievances
• Perform Room allocations
• Perform Room inspections
• Prioritise arrival rooms
• Liaise with Front Office for guest and hotel requirements
• Ensure guest valet is processed and delivered in a timely manner
• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Ensure consistency within the department
• Management of lost property for the hotel
• Ensure you have complete knowledge of room types, layouts and facilities
• Manage storage areas
• Maintain adequate stock levels
• Complete stock takes as required
• Maintain stock levels
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Works with Superior and Human Resources on manpower planning and management needs
  
  

Qualifications And Requirements

Required Skills –

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to speak, read and write English
• Proficient in the use of Microsoft Office
• Organizational and training abilities
  
  

Qualifications –

• High School or Diploma in Hotel Administration, Hotel Management or equivalent
  
  

Experience –

• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
• Type and level of experience required may vary slightly based on size and complexity of operation
  
  

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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