Housekeeping Manager

Novotel Hotels; Pune District; On-site; INR 1,004,000 - 1,674,000; Full time

Job summary

Novotel Hotels in Pune seeks an experienced Housekeeping Manager to lead operations, maintain the highest cleanliness standards, and manage departmental budgets. You will drive cost controls, supervise staff, and coordinate with engineering for property maintenance to ensure guest satisfaction.

The role requires 6+ years in housekeeping with 3+ years in management, strong Excel/Office skills, and a professional approach to HR management and service delivery.

Qualifications

• Bachelor's in hospitality management / Diploma in Hotel Management.
• Additional certification(s) from reputable Hospitality Management school will be an advantage.
• Minimum 6 years of Housekeeping experience with 3 years at a management level.
• Good working knowledge of MS Excel, Word, & PowerPoint.
• High degree of professionalism with sound human resources management and business acumen capabilities.

Responsibilities

• Prepare periodical department budget & forecast, manage all operational costs within budgets.
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable.
• Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals.
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.
• Compile and update Standard Operating Procedures for all areas of responsibility periodically.
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to.
• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner.
• Conduct quality control inspections of all areas of the hotel and share results with the team.
• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning.
• Conduct monthly Staff Meetings and daily briefings with Operational Managers.
• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies.
• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service.
• Interview, select and recruit Housekeeping employees.
• Identify and develop team members with potential.
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
• Prepare payroll and gratuity reports.
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
• Manage organization and cleanliness of departmental areas by conducting weekly walk through.
• Perform other duties assigned by the Management.

Skills

Budgeting

Inventory management

P&L analysis

Team leadership

Professionalism

Education

Bachelor's in hospitality management / Diploma in Hotel Management

Tools

MS Excel

MS Word

PowerPoint

Job description

• Prepare periodical department budget & forecast, manage all operational costs within budgets
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
• Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Job Description

Primary Responsibilities

Business Performance

• Prepare periodical department budget & forecast, manage all operational costs within budgets
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
• Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

• Compile and update Standard Operating Procedures for all areas of responsibility periodically
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to
• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
• Conduct quality control inspections of all areas of the hotel and share results with the team
• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
• Conduct monthly Staff Meetings and daily briefings with Operational Managers
• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies
• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

Team Management

• Interview, select and recruit Housekeeping employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
• Manage organization and cleanliness of departmental areas by conducting weekly walk through
• Perform other duties assigned by the Management

Main Complexity/Critical issues in the Job

• Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.

Qualifications

• Bachelor's in hospitality management / Diploma in Hotel Management
• Additional certification(s) from a reputable Hospitality Management school will be an advantage
• Minimum 6 years of Housekeeping experience with 3 years at a management level
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities