Housekeeping Manager

NOVOTEL; Maharashtra; On-site; INR 900,000 - 1,400,000; Full time

Job summary

NOVOTEL in Maharashtra seeks an experienced Housekeeping Manager to lead operations, craft budgets and forecasts, and drive guest service excellence across the department.

You will oversee inventory control, P&L analyses, SOPs, staff recruitment, training, payroll, and coordination with engineering for property upkeep, delivering high standards while meeting business plans. This role requires strong leadership and a professional demeanor in a fast-paced hotel environment.

Qualifications

• Bachelor's in hospitality management
• Diploma in Hotel Management
• Additional certification(s) from hospitality school advantageous
• Minimum 6 years housekeeping experience with 3 in management
• Good working knowledge of MS Excel, Word, PowerPoint

Responsibilities

• Prepare periodical department budget & forecast and control costs within budget
• Monitor and control inventories for operating equipment including linen, crockery and glassware
• Prepare and analyze monthly P&L and month-end reports, identify deviations
• Participate in management meetings to review business plan progress and develop annual plans
• Compile and update Standard Operating Procedures and ensure audit compliance
• Ensure SOPs are followed and audits are conducted
• Lead housekeeping team to deliver impeccable guest service and timely service
• Conduct quality control inspections and coordinate with maintenance
• Manage payroll, staff schedules and external contractors as needed
• Oversee Laundry, Linen, Flower/Decoration and Butler Service operations

Skills

Budget management

P&L analysis

Staff coaching & development

Leadership

Communication skills

Education

Bachelor's in hospitality management

Diploma in Hotel Management

Tools

MS Excel

MS Word

PowerPoint

Job description

• Prepare periodical department budget & forecast, manage all operational costs within budgets
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
• Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

• Compile and update Standard Operating Procedures for all areas of responsibility periodically
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to
• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
• Conduct quality control inspections of all areas of the hotel and share results with the team
• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
• Conduct monthly Staff Meetings and daily briefings with Operational Managers
• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies
• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

Team Management

• Interview, select and recruit Housekeeping employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members' appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
• Manage organization and cleanliness of departmental areas by conducting weekly walk through
• Perform other duties assigned by the Management

Main Complexity/Critical issues in the Job

• Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests' expectation while managing operational costs within budgets.

Qualifications

• Bachelor's in hospitality management / Diploma in Hotel Management
• Additional certification(s) from a reputable Hospitality Management school will be an advantage
• Minimum 6 years of Housekeeping experience with 3 years at a management level
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities