Assitant Manager - Housekeeping

IHG Hotels & Resorts; New Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

IHG Hotels & Resorts in Delhi seeks an experienced Executive Housekeeper to oversee daily operations of the Housekeeping Department, supervise staff, and contribute to budgeting and forward planning.

You will ensure guests receive impeccable service, manage inventories, coordinate with Front Office and Engineering, and train team members to uphold safety and cleanliness standards. This is a mid-to-senior level role requiring strong leadership and a commitment to guest satisfaction.

Qualifications

• Bachelor degree or diploma in hospitality/hotel management or equivalent.
• Fluent English is required; other languages preferred.

Responsibilities

• Oversee and direct daily operations of the Housekeeping Department.
• Assist in budgeting and forward planning for the department.
• Manage staffing, training, and performance development of team members.
• Coordinate with Front Office, Engineering and Laundry to ensure smooth operations.
• Ensure guest rooms and public areas are clean and well maintained.
• Carry out duties as assigned and participate in higher-level management activities.

Skills

Fluent English

Education

Bachelor Degree /Diploma in hospitality and hotel administration

Bachelor Degree / Diploma in Hotel Management or equivalent

Job description

Job Summary

Under the general direction of the Executive Housekeeper, and within the limits of established InterContinental Hotels Group policies and procedures, oversees and directs the day to day operation of Housekeeping Department and assists in the forward planning of the department.

Responsibilities

Ficial returns

• Participate in the preparation of the annual departmental operating budget and ficial plans. Monitor budget and control expenses with a focus on increasing productivity.
• Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget
• Assists in the preparation of the hotel strategic plan, goals program, and Housekeeping Departmental Budget
• Maintain proper inventory levels managing cost per room for supplies and labour.

People

• Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide regular feedback to help manage conflict and improve team member performance.
• Assists in recruiting in line with company guidelines
• Prepares detailed induction programmes for new staff
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
• Ensures training needs analysis of Housekeeping staff is carried out and training programmes are designed and implemented to meet needs
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Guest experience

• Manage the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
• Schedules routine inspections of supervisors, of all housekeeping areas including occupied and non-occupied rooms
• Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
• Carry out the special needs and requests of guests, VIPs, repeat visitors and club members.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction

Responsible business

• Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining green initiatives (example: container recycling, and cleaning agents).
• May be responsible for the security of lost and found items throughout the hotel.
• Perform other duties as assigned. May also serve as manager on duty.

Accountability

This is a mid-level managerial position in housekeeping in a full-service hotel which may include multiple sites/rooms and outlets with high volume catering and convention facilities. Typically manages a large number of staff.

Qualifications and requirements

• Bachelor Degree /Diploma in hospitality and hotel administration / secondary education / equivalent plus 2/3 years of housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience.
• Bachelor Degree / Diploma in Hotel Management or equivalent
• Must speak fluent English. Other languages preferred.

Competencies

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.