Hotel Receptionist

Unique Enterprise; Mumbai; On-site; INR 201,000 - 335,000; Full time

Job summary

Unique Enterprise in Mumbai is seeking a courteous Front Desk Receptionist to warmly welcome guests, answer inquiries, and coordinate with hotel departments for seamless service delivery. You will maintain guest records, assist with information on services, and help ensure an outstanding guest experience in a fast-paced environment.

Experience in hospitality and strong communication are essential; familiarity with hotel software is a plus.

Qualifications

• Proven experience in hospitality or a related field, preferably in a hotel setting.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Strong attention to detail and organizational skills.
• Familiarity with hotel management systems and software is an advantage.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Responsibilities

• Manage the front desk and reception area, ensuring a welcoming atmosphere for guests.
• Handle guest inquiries, resolve issues, and provide information on hotel services and amenities.
• Coordinate with other departments to ensure seamless operations and high-quality service delivery.
• Maintain accurate records of guest interactions, transactions, and feedback.
• Ensure compliance with company policies and procedures.
• Collaborate with colleagues to achieve sales targets, improve customer satisfaction, and enhance overall guest experience.

Skills

Hospitality experience

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

Discretion with information

Tools

Hotel management software

Job description

Roles and Responsibility

• Manage the front desk and reception area, ensuring a welcoming atmosphere for guests.
• Handle guest inquiries, resolve issues, and provide information on hotel services and amenities.
• Coordinate with other departments to ensure seamless operations and high-quality service delivery.
• Maintain accurate records of guest interactions, transactions, and feedback.
• Ensure compliance with company policies and procedures.
• Collaborate with colleagues to achieve sales targets, improve customer satisfaction, and enhance overall guest experience.

Job Requirements

• Proven experience in hospitality or a related field, preferably in a hotel setting.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Strong attention to detail and organizational skills.
• Familiarity with hotel management systems and software is an advantage.
• Ability to maintain confidentiality and handle sensitive information with discretion.