Guest Relation Executive

Espangle Consulting; Gurugram District; On-site; INR 446,000 - 781,000; Full time

Job summary

Espangle Consulting welcomes guests during check-in and throughout their stay, addressing inquiries and requests with a proactive, service-oriented approach. You will coordinate with housekeeping and operations to ensure smooth service, maintain feedback records, and contribute to improvements and guest retention.

The ideal candidate is highly presentable, speaks clearly, and can manage shifts. Experience-wise, 13 years in hospitality or customer service and a graduate in Hospitality or related

Qualifications

• Graduate in Hospitality or related field.
• 13 years of experience in hospitality or customer service.
• Excellent communication and interpersonal skills.
• Presentable, polite, and solution-oriented approach.
• Ability to work in shifts.

Responsibilities

• Welcome and assist guests during check-in and throughout their stay
• Handle guest inquiries, requests, and complaints efficiently
• Coordinate with housekeeping and operations teams for smooth service delivery
• Maintain guest feedback records and ensure service improvements
• Build positive guest relationships to enhance satisfaction and retention

Skills

Excellent communication

Interpersonal skills

Presentable

Solution-oriented

Shift work

Education

Bachelor’s degree in Hospitality or related field

Job description

Role & responsibilities

Welcome and assist guests during check-in and throughout their stay

Handle guest inquiries, requests, and complaints efficiently

Coordinate with housekeeping and operations teams for smooth service delivery

Maintain guest feedback records and ensure service improvements

Build positive guest relationships to enhance satisfaction and retention

Preferred candidate profile

Graduate in Hospitality or related field (preferred)

13 years of experience in hospitality or customer service

Excellent communication and interpersonal skills

Presentable, polite, and solution-oriented approach

Ability to work in shifts