Hotel Manager

The Hosteller; New Delhi; On-site; INR 550,000 - 900,000; Full time

Job summary

The Hosteller is seeking a capable front desk manager/executive/associate to oversee hostel operations across 35-50 keys in North India. You will manage front office, housekeeping, F&B, guest experience, and related functions, ensuring service quality and adherence to SOPs.

The role requires 1-3 years in hospitality, a relevant qualification, and willingness to relocate within northern India. You will join a dynamic team and drive guest satisfaction across multiple properties.

Qualifications

• Hospitality graduate/post-graduate or diploma in hospitality.
• Min. 1-3 years of experience in a hotel, hostel, guest house, etc.
• Extensive operational knowledge of hotel operations
• Flexible to relocate anywhere in northern India

Responsibilities

• Understanding of the hospitality/hotel industry with extensive work experience
• Understanding of the company's vision, business expansion plans, operational standards, etc.
• Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
• Understanding hotel pre-launch phase, day to day operations, etc.
• Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
• Supervising various functions and human resources (blue/white collar)
• Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
• Handling & resolving escalations and grievances
• Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
• Coordinating with other departments within the company to help resolve issues

Job description

Location: North India

Department: Hotel operations

Job experience: 1-3 years

Job brief

A front desk manager/executive/associate shall be responsible for management of the company's backpacker hostels effectively. He/she shall be entrusted to effectively be a part of the managing team for a 35-50 keys hotel/hostel overseeing multiple facets of operations including front office, housekeeping, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures.

Key responsibilities

• Understanding of the hospitality/hotel industry with extensive work experience
• Understanding of the company's vision, business expansion plans, operational standards, etc.
• Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
• Understanding hotel pre-launch phase, day to day operations, etc.
• Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
• Supervising various functions and human resources (blue/white collar)
• Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
• Handling & resolving escalations and grievances
• Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
• Coordinating with other departments within the company to help resolve issues

Qualifications

• Hospitality graduate/post-graduate or diploma in hospitality
• Min. 1-3 years of experience in a hotel, hostel, guest house, etc.
• Extensive operational knowledge of hotel operations
• Flexible to relocate anywhere in northern India