Assistant Front Office Manager

Accor; Jaipur; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accor is seeking an experienced Front Office Manager in Jaipur to oversee all front office operations, guest relations, and related services in a luxury setting. You will lead the front office team, ensure service excellence, and drive quality assurance across the department.

The role requires managing budgets, mentoring staff, and maintaining high standards of conduct, with fluency in English and knowledge of Hindi or regional languages considered advantageous.

Qualifications

• Bachelor's degree in Hotel Management or related field (Diploma acceptable with 7+ years experience).
• 5-7 years progressive front office experience in a luxury or upscale hotel environment.
• Proven supervisory/management experience with demonstrated ability to lead and develop team members.
• Excellent communication and interpersonal skills with ability to interact professionally at all organisational levels.
• Fluency in English; proficiency in Hindi or Indian regional languages highly desirable.
• Strong organisational and time management skills with ability to multitask in fast-paced environments.

Responsibilities

• Assist the Front Office Manager in overseeing all front office operations, including front desk, guest relations, airport services, concierge, bell services, and executive lounge functions.
• Lead and supervise the front office team in the absence of the Front Office Manager, ensuring continuity of service and operational efficiency.
• Train, mentor, and develop team members within the department, fostering professional growth and succession planning opportunities.
• Conduct regular performance reviews and appraisals for front office staff, providing constructive feedback and supporting career development initiatives.
• Ensure strict compliance with hotel policies, procedures, and operational guidelines through regular quality assurance inspections and audits.
• Manage guest check-ins and check-outs with efficiency and professionalism, ensuring all guests receive a warm welcome and seamless experience.
• Address guest feedback and complaints with empathy and professionalism, resolving issues promptly and implementing follow-up measures to enhance satisfaction.
• Maintain optimal staffing levels aligned with hotel occupancy rates and productivity metrics, ensuring efficient resource allocation and scheduling.
• Collaborate with other departments to coordinate integrated guest services and ensure seamless communication across the organisation.
• Monitor departmental budgets and identify cost-saving opportunities whilst maintaining service excellence and operational standards.

Skills

Leadership

Customer service

Communication

Staff training

PMS proficiency

Budgeting

Time management

Education

Bachelor's degree in Hotel Management

Diploma with 7+ years relevant experience acceptable

Tools

PMS software

Front office software

Job description

Job Description:

Company Description

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Job Description

• Assist the Front Office Manager in overseeing all front office operations, including front desk, guest relations, airport services, concierge, bell services, and executive lounge functions
• Lead and supervise the front office team in the absence of the Front Office Manager, ensuring continuity of service and operational efficiency
• Train, mentor, and develop team members within the department, fostering professional growth and succession planning opportunities
• Conduct regular performance reviews and appraisals for front office staff, providing constructive feedback and supporting career development initiatives
• Ensure strict compliance with hotel policies, procedures, and operational guidelines through regular quality assurance inspections and audits
• Manage guest check-ins and check-outs with efficiency and professionalism, ensuring all guests receive a warm welcome and seamless experience
• Address guest feedback and complaints with empathy and professionalism, resolving issues promptly and implementing follow-up measures to enhance satisfaction
• Maintain optimal staffing levels aligned with hotel occupancy rates and productivity metrics, ensuring efficient resource allocation and scheduling
• Collaborate with other departments to coordinate integrated guest services and ensure seamless communication across the organisation
• Monitor departmental budgets and identify cost‑saving opportunities whilst maintaining service excellence and operational standards

Qualifications

• Bachelor's degree in Hotel Management, Hospitality Management, Tourism, or related field (Diploma with 7+ years relevant experience acceptable)
• Minimum 5-7 years of progressive front office operations experience in a luxury or upscale hotel environment
• Proven supervisory or management experience with demonstrated ability to lead and develop team members
• Proficiency in hotel property management systems (PMS) and front office software applications
• Excellent communication and interpersonal skills with ability to interact professionally at all organisational levels
• Strong problem‑solving and customer‑centric approach to guest relations and complaint resolution
• Fluency in English; proficiency in Hindi or Indian regional languages highly desirable
• Strong organisational and time management skills with ability to multitask in fast‑paced environments
• Professional presentation and commitment to high standards of conduct

• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Requirements: