Assistant General Manager

The Hosteller; Kerala; On-site; INR 900,000 - 1,500,000; Full time

Job summary

The Hosteller in Kerala seeks a General Manager/Assistant General Manager to oversee the 35-50 key hostel, directing front office, housekeeping, F&B, HR, and engineering per company SOPs. You will manage guest experience, safety, and vendor relationships to ensure top service quality.

Ideal candidates have 5+ years in hospitality with a strong track record in operations, leadership, and P&L management, and are willing to relocate within southern India.

Qualifications

• Hospitality graduate or diploma in hospitality.
• Min. 5 years of experience in a hotel, hostel, guest house, etc.
• Willingness to relocate anywhere in southern India.

Responsibilities

• Supervise management of 35-50-key hotel/hostel.
• Oversee front office, housekeeping, F&B, RM & engineering, security & safety.
• Maintain operational standards per SOPs.
• Manage P&L and cost control while ensuring service quality.
• Handle escalations and guest grievances promptly.
• Coordinate with local police, health/fire authorities and vendors.
• Mentor and align staff across blue/white collar teams.
• Ensure brand network standards and guest experience.
• Liaise with other departments to resolve issues.
• Drive operational efficiency and service quality.

Skills

P&L management

People management

Operations oversight

Front desk ops

Vendor liaison

Quality control

Education

Hospitality degree/diploma

Job description

Department: Hotel operations

Job experience: 5+ years

Job brief

A general manager/assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He/she shall be entrusted to effectively manage a 35-50-key hotel/hostel, overseeing multiple facets of operations, including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc., as per the company's standard operating procedures.

Key responsibilities

• Understanding of the hospitality/hotel industry with extensive work experience
• Understanding of the company's vision, business expansion plans, operational standards, etc.
• Understanding the nuances of managing a hotel under a brand network and optimizing its operations with a bird's-eye view
• Understanding hotel pre-launch phase, day-to-day operations, etc.
• Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
• Supervising various functions and human resources (blue/white collar)
• Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
• Handling & resolving escalations and grievances
• Managing P&L and cost-effectiveness while ensuring high service quality
• Motivating, mentoring and aligning staffs
• Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
• Coordinating with other departments within the company to help resolve issues

Qualifications

• Hospitality graduate/post-graduate or diploma in hospitality
• Min. 5 years of experience in a hotel, hostel, guest house, etc.
• Extensive operational knowledge of hotel operations
• Flexible to relocate anywhere in southern India