Assistant General Manager

The Hosteller; Rajasthan; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

The Hosteller is seeking a General Manager/Assistant General Manager to supervise operations of a 35-50-key hostel, overseeing front office, housekeeping, F&B, HR, and safety.

You will drive guest experience, manage P&L, optimize costs, mentor staff, coordinate with local authorities and vendors, and ensure adherence to SOPs while expanding the brand footprint across southern India.

Qualifications

• Hospitality graduate, post-graduate or diploma in hospitality.
• Min. 5 years of experience in a hotel, hostel, guest house, etc.
• Extensive operational knowledge of hotel operations.
• Flexible to relocate anywhere in southern India.

Responsibilities

• Understanding of the hospitality/hotel industry with extensive work experience.
• Understanding of the company's vision, business expansion plans, operational standards, etc.
• Understanding the nuances of managing a hotel under a brand network and optimizing its operations with a bird's-eye view.
• Understanding hotel pre-launch phase, day-to-day operations, etc.
• Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
• Supervising various functions and human resources (blue/white collar).
• Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality.
• Handling & resolving escalations and grievances.
• Managing P&L and cost-effectiveness while ensuring high service quality.
• Motivating, mentoring and aligning staffs.
• Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship.
• Coordinating with other departments within the company to help resolve issues.

Skills

Hospitality leadership

P&L management

Operations management

Cross-functional coordination

Education

Hospitality graduate/post-graduate or diploma in hospitality

Job description

Department: Hotel operations

Job experience: 5+ years

Job brief

A general manager/assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He/she shall be entrusted to effectively manage a 35-50-key hotel/hostel, overseeing multiple facets of operations, including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc., as per the company's standard operating procedures.

Key responsibilities

• Understanding of the hospitality/hotel industry with extensive work experience
• Understanding of the company's vision, business expansion plans, operational standards, etc.
• Understanding the nuances of managing a hotel under a brand network and optimizing its operations with a bird's-eye view
• Understanding hotel pre-launch phase, day-to-day operations, etc.
• Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
• Supervising various functions and human resources (blue/white collar)
• Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
• Handling & resolving escalations and grievances
• Managing P&L and cost-effectiveness while ensuring high service quality
• Motivating, mentoring and aligning staffs
• Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
• Coordinating with other departments within the company to help resolve issues

Qualifications

• Hospitality graduate/post-graduate or diploma in hospitality
• Min. 5 years of experience in a hotel, hostel, guest house, etc.
• Extensive operational knowledge of hotel operations
• Flexible to relocate anywhere in southern India